I'm a current customer with the Little…
I'm a current customer with the Little Lake Lending. I had a payment scheduled on 31 July 2026. Since I am not on an auto pay, I logged into the portal on 29 July. It had the amount due with a little red link button to make a payment. I clicked on it to make my payment, and I received a payment confirmation email on 30 July. However, I received an email on 31 July telling me that I failed to make the payment. I called them up talked to their customer service representative named Tanya. I explained that I did not fail to make a payment, in fact I made the payment 2 days early on 29 July. I was told that since I didn't make a payment on the exact date, it was considered that I failed to pay and thus I'm placed on a delinquent status. Their advertisement and my loan contract clearly states there is no penalty for making early payments, and yet when I did just that, they say since it's not on an exact date, I've missed my payment and is now delinquent. What kind of horse shit is that? I live up to my end of the bargain with honor, and yet I'm being penalized? What a bullshit way to treat the customer's good intentions and honor by literally throwing trash to my face!!!