Zero accountability company
If you get a working printer consider yourself lucky. Otherwise you are on your own. The customer service is non-existent. Got a Creality 3D printer for my son in December 2023. We assembled it and tried - the bed did not heat up. Contacted Creality support. In a week or so they got back to me advising to check a voltage selector! We opened the printer up and found a loose wire. After we attached it the printer started working. I hope it lasts. In short you will be dealing with a zero accountability company.