Patient agent helped resolve error
I mistakenly double ordered a mattress because I did not see confirmation of my original order which was being sent to my promotional folder. I was fortunate enough to receive Irma as my agent when I called. She was extremely patient and helped me sort through what I would need/prefer in a bed. She allowed me to take my time and offered suggestions as I went through my orders. I really enjoyed talking to a human being instead of AI, but I suspect Irma is also an exceptional agent. 🙏🏾