A1A11N SPORTS★★★★★
Change of Negative Review
I originally wrote a very negative review after having to pay expensive shipping charges for a return.Throughout our communication,the A11N representative has been polite and as accommodating as the company policy will allow and did refund a portion of the shipping cost.
I now believe the responsibility for this mixup lies with Shopify, not A11N.
A11N also sells through Amazon which offers free returns. Shopify does not. However Amazon was responsible for actually shipping the item. The incorrect address was automatically put in by them.
A mess!! Just be careful when you order.
2024-01-25
A1A11N SPORTS★★★★★
Do not do business with this company
Do not do business with this company.
I ordered a pickleball net ($89.00) that was shipped through Shopify incorrectly to my home rather than as a birthday gift to my daughter. I immediately attempted to correct the mistake but was told I was too late.I re-ordered the same item through Amazon, sent it to my daughter and needed to return the one sent to me. In spite of many explanations and verifications, A11N refuses to pay the return postage of $69.00. Nor did they cooperate by giving Shopify the information Shopify asked for to expedite the return. They have succeeded in wearing me down.
2024-01-19
