unreliable
Item is not deliver despite the customer service usual assurance (programmed template) answer. -Long short story- Item supposedly deliver on 9th Jan 24. status kept changed from "parcel is out to delivery" > "driver failed to deliver on time" > "parcel has arrived at sorting facility" > rinse and repeat with no ending cycle. Delayed and delayed, and finally it led to "PARCEL LOST" after 14 days. Not sure how they handle it though. My other parcel confirm have the same fate, status kept rinse & repeat. Customer service only repeat delivery status that is already shown on the app. So its kind of pointless to ask? For eg. App status: "your parcel is out for delivery" Cust svc: "we know that you are frustrated blah blah blah... please rest assured that your parcel is out for delivery blah blah blah" Other issues inquiry is still ok i guess but not really helpful for delivery issues. Good job SPX