Order was placed for 8 filters on 1/15
Order was placed for 8 filters on 1/15. Checked tracking # following week and said was held at Fedex facility. Chatted with Filterbuy about delay they said they would check and either get it released or send new shipment. They promised to let me know either way. After a couple of days no response. At end of week got notice Fedex delivering on 1/27. Package delivered with 2 filters and box half open. Looked at our doorbell camera and Fedex delivered it like that. Called Filterbuy immediately to report and was asked to send picture which I did, then asked to take picture of 2 remaining filters. I suggested that they refund me the whole order and give me the 2 filters for my troubles. After consulting with management was told by customer service to send the 2 filters back before any refund.They sent me a return label and told me to take to Fedex. Waited 2 weeks made 3 calls, got 25% of my order, took pictures and drove to Fedex. The least they could have done to satisfy an upset customer was give me two $7 filters. Will never buy from them again!!!