Tovala is a great concept but improvements in shipping are needed.
Tovala is a great concept and the convenience of scanning a QR code for their boxed meals to cook multiple items at the same time in their smart oven is amazing. I really like the smart oven. The portions are getting a little smaller and what was once at set prices for some meal choices now has surcharges. A piece of salmon, steaks, hamburgers have an extra fee on top of the set price of $14 a meal. The filet mignons used to be a little bigger even after paying $10 surcharge are now petite filets. A hamburger with tater tots can cost a couple dollars more if the patty is branded Omaha steaks. I don’t mind paying more but expect more. Now double meal and family sized portions are sold at a dollar or two discount but still count as one meal in your order. The packaging and delivery service is awful. UPS delivers and the ice packs are partially melted making the food cartons soggy sometimes. The past three shipments have box damage or crushed meals. Only one meal had to be discarded of the 8 meals in one of these shipments. They really need find a better way to pack meals without adding extra ice and weight to shipments.