Mini Vacuum car & house faulty product
Hi, I purchased two of your products on the 20th of November 23 for Christmas presents. The product was the 2 in 1 Vacuum Cleaner, portable Mini Home and Car X2. I started to get concerned the 20th of December as I had not received the goods. I started following up with shipping and after multiple emails and online portal links I eventually got a call from a transport company on the 18th of January 24 my package was some 40 Klm away waiting collection. I drove to the transport company collected the package and drove home. I was not impressed as the order stated it would be delivered to my house. But unfortunately that was only the beginning, when I got home I opened the package to see and test my purchase. Disappointed would be putting it mildly. The product is absolutely useless. It has zero suction. I thought maybe it is not charged fully, so I fully charged it and tried it again with the same outcome. The only positive I can fine out of this experience is thank God it did not come on time and I gave them as presents as I would have looked like a complete idiot to people I care about. My whole experience with this purchase has been a disaster from start to finish. I wish to return the products for a full refund please. I have not gone to social media to rant about my experience with WWW. Genuinew. Com. Pleas advise what my next course of action should be. I have been treated in the most unprofessional manner regarding product return and a full refund you obviously do not care about your customers once you have been paid. Cheers, Paul Gaffney