Process could have been much simpler.
I am allowed to cancel for free before my check-in date, the site says. I go onine to change dates, I cant but it says I can cancel and rebook. I try to cancel, i cant it says; I will have to call Customer Service...and thats where you time goes to perish. Got hung up twice while the hold music was playing...never even made to live person. Issue started when Agoda switched the dates on me in order to get me a good deal ...i have been trying for a couple hours to see if i could get lower rate and on my 3rd try in 2hrs, i never noticed the check-in/check out dates had changed until my confirmation email came through, after booking. So im stuck with the booking for now and will just have to spend more to get a room for tonight. Not happy Update: Finally got someone on phone and got a seamless cancelation- I wish this could be done on their site. Watch those dates; always confirm dates before booking. That being said, i will still use them in the future alongside other apps; every so often they get me decent prices on stays.