WARNING: Selling TOGAF certifications they are NOT authorized to provide
I am writing this to warn the professional community about my experience with Sprintzeal Inc. regarding a TOGAF certification course. I paid in full for a package that included a physical classroom session in Houston, USA and exam vouchers for the Foundation and Expert levels in September 2025. Not only did they "bait and switch" the training to a last-minute online session, but they have also failed to provide the exam vouchers I paid for. They got me a trainer based out of India to offer the online classes instead. Whereas the trainer did their best to deliver the course material, Sprintzeal has neither offered me a refund for the agreed certification vouchers. They also should ideally be refunding a component of the funds received since no classroom based training was offered. The trainer was online for the 5 days that the training lasted. Subsequently, for the last several months, they have taken me on a path of deceitful promises for a refund which have not been honoured for almost 6 months now. To me here was the most alarming part: In a written admission to me recently (in March 2026), Sprintzeal confirmed they are no longer a partner with The Open Group and therefore cannot fulfill the booking of TOGAF vouchers. Despite this admission, they are still refusing to issue a cash refund for the vouchers, offering instead "goodwill" access to an unrelated video library. I believe this is an unauthorized retention of my funds for a service they are legally and technically unable to provide. I gave them 72 hours to resolve this amicably, and they ignored my formal demand. I have now informed them that i shall be filing formal complaints with the Better Business Bureau (BBB), the Texas Attorney General, and The Open Group's Legal Department regarding their deceptive trade practices and trademark misuse. STAY AWAY PLEASE especially for classroom instructor-led classes within the USA as well as some specific certifications such as TOGAF, asthey are taking money for certifications they are no longer accredited to facilitate.