Hands down, the WORST customer service I've seen.
I absolutely regret ordering anything from these guys. They claim on their website that their customer care team will get back to you within 24 hours but it's been over 48 hours and I still haven't heard back from them. I would really suggest skip buying anything from Moft because of such horrible customer service and on top of that, the delivery takes ages!! I still haven't received my order and thanks to their unresponsive customer service, I have no idea if I ever will receive it.