Avoid
Once a company has your funds, support is essentially nonexistent. My order arrived with items falling out of damaged boxes, and two chairs valued at over $1,300 were broken on arrival. The company offered only a $125 credit, which is completely inadequate given the condition of the items. There is no customer service phone number—only automated email responses. Their return policy also requires the customer to pay for return shipping and a 30% restocking fee, even when items arrive damaged. This has been an extremely disappointing experience, and I would strongly recommend purchasing through Amex or avoiding this company altogether. Update: 2 replacement chairs were shipped and arrived with the same identical damage due to improper packaging. I have provided photos and videos. Damage is identical to first set of chairs shipped. Damage due to improper protective packaging. I would expect chairs at this value would be properly packaged to avoid this type of problem. Additional the two replacement chairs that have arrived are in a worse condition than the initial set of chairs that arrived. In the video, the first two chairs are the replacement chairs. The last two chairs in the video are the first set. I have also taken photographs of the boxes, as you will observe the damage caused by improper protective packaging. Their response: “Thank you for sending those pictures, although we are sorry to hear that your replacements have not arrived in perfect condition. So our claims team can look into this, please can you send full pictures of the boxes and chairs showing the scale of the damage? Once we have this we will work to find a resolution for you.” We are still awaiting a response from Interior Icons.