Horrible Support on New Sole F80 treadmill…
I purchased a new Sole F80 treadmill with white glove delivery and setup. After geeting the treadmill setup and installed, it was perfect. However, I didnt realize the white glove installers had installed the main display screen crooked. I immediately called Sole Fitness and it's affiliated warranty company to see how Sole would take care of this improperly installed display screen, considering the treadmill was brand new. This is where I have my issue. I was advised, "I would have to fix it myself." I said, "WHAT!?" I expressed that I paid $350 for set up and I would now have fix an improperly setup treadmill that I didn't set up. You can see where my dismay and anger is from. This treadmill is brand new, not even a week old and never used yet. At this time, out of principle, Im about to return this Sole F80 treadmill for a complete refund. The fact that I was told to handle the repair is an insult, and far from what I expected from deciding to go with a Sole treadmill. So while I'm quite sure the treadmill is solid, beware the lousy inconsiderate after support as well as the poorly done initial setup, which is not worth $350. I hope I'm contacted by Sole as this is an embarrassing situation for them Sincerely, Chris C.