Insanity through and through
I had been wanting these shoes for a while and they were always popping up on my FaceBook. They’re so cute! A friend got them for me for my birthday in May and unfortunately they were a little too small. I filled out the online form for an exchange and was promised a $15 credit AND a shipping return label. I received neither of these. I called multiple times and left voice messages and no one responded. Finally I emailed their customer service and they sent me the return label. However it took them almost an entire month with me pestering them to honor the promised $15. I tracked my return shipment and a week and a half after delivery, I reached out again because they had clearly received my return but I had not heard anything from them. They apologized and said “ At the moment, we do not have an estimated shipping date for your replacement order yet”. At that point I just asked for a refund, which I was refused. Truly save your time, your money, your energy. No matter how good or bad these shoes turn out to be, there is absolutely no way they are worth it. RUN AWAY!!!! Don’t be tempted by their cuteness. Perhaps if I was going to a physical store to try them on, this review would be entirely different. But this truly has been one of the worst retail headaches I’ve ever had. ———— EDIT TO ADD: They have just emailed me to say they have canceled my order and I will be getting a refund, however they are subtracting the shipping return cost from my refund, so it is not a full refund… ———— EDIT TO ADD (again): As mentioned above they replied saying they would give me a refund, but instead the shoes showed up on my doorstep and I never got a refund. I mean the shoes are very comfy and stylish but DANG what a process that I never want to go through again.