Arrive VERY early, or be turned away.
Like many other one star reviews, we arrived an hour earlier than stated door opening time. Yet we were still 30th+ in reserve. They didn't let us know we didn't make it in until an hour after stated door closing time. I must admit, I didn't read buried deep in the small print that the tickets weren't guaranteed entry. We are talking deep in the small print. I also didn't read the reviews on here, another mistake. However if this review helps another family, then it's worth it. If you have kids, would definitely recommend against this experience. We had 2 very disappointed kids at the end of a 3 hour 'queuing experience'. I'm not against reserves. But at least have a proper reserve waiting area. We were given green wrist bands with vastly different numbers, but told "You have a very good chance of getting in", only for people who were presumably friends and family of the crew rock up way after the doors 'closed'... but were given gold/silver wrist bands, thus pushing us further down (i counted at least 4 families which did this). Just a very shoddy experience. My advice would be perhaps don't give as many reserve wrist bands out, only 12 were actually permitted and the final family were actually all split up.