The systems and processes are so rigid…
The systems and processes are so rigid that if your banking needs are any amount more complex than the narrow range of six or seven things that the product manager there imagined someone would ever need to do in their lives, then DBS bank is completely incapable of handling it. I experienced headaches opening an account. Headaches closing an account. Frequent closures of online banking - apparently this rickety thing needs more maintenance than my old condo. Don't get me started on the huge queues at the bank branches (which close at 5pm by the way, I can only assume they do this because they think most of their clients are unemployed...?). And if you need to contact them for help through their non-functioning chatbot, clear your schedule and prepare for frustration.