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Emily C

United States

1 Reviews
1 Reads
0 Useful

1 review

FIRM ABS

China seller with China returns at your expense.

This seller is located in China, the clothes arrive much too small, and when you try to return it they either offer you 25% off to keep it, OR you have to pay return shipping costs to CHINA at your expense, which are very costly. You will have a very hard time returning this if you purchase and it doesn't fit. I normally wear a S and they were more like an XS. Here are the return options they offered copied from their email to me: "1. Partial refund(Highly Recommended) We'd like to kindly remind you that our return address is located in China. Unfortunately, we do not currently have an overseas return facility. As you know, if you want to return the items back, you should pay for the returning shipping cost and the money will be refunded you after receiving the returned items. So returning the items may not be the most cost-effective way. And we are willing to refund you 25% of the goods value for all items# , that's XXUSD in order #XXXXXXXXXX as the compensation if you'd like to keep them, is that okay for you? We are very happy to discuss with you for the partial refund to keep the item if you have any other thought to help us resolve the issue. As you can see, our products are very popular and with high quality, we have many funs all around the world. Maybe you can give them to your friends or do the donation, or the other way to use.:) 2.Full refund You will bear the return shipping cost and we’ll refund you the goods value after receiving the items ,not including the original shipping cost nor return shipping cost." When I complained and told them I wrote bad reviews, they refunded my order in full.

2024-02-26