Very frustrating experience, bad customer service!
When I first started my project I created a few locations and characters, after 2 days of very hard and frustrating work, all my assets disappeared,I was told they were saved but not visible anymore, I contacted customers services, they credited my account with a 100 credits( very small amount compared to what I had used so far), after a few days none of my assets were usable, I had to restart project from scratch, had to buy more credits in order to finish my video. It is now over a month since my first days of work with Vid Muse and my first locations and characters are still not visible or usable…..Although I am pleased with my result it was very frustrating as the engine kept improvising and making errors, eating through my credits and my patience. I forgot to cancel the recurring subscription, I sent 2 emails on the day of renewal telling them that I did not want to use Vid Muse anymore and that I would like my second payment back, no news, no reply, very bad customer service, stay away !