Have placed an order around midnight…
Have placed an order around midnight last night and order dated today 1.3.24. I changed my mind about order as I received an email 4.11am UK time when I'm asleep but discovered it earlier today and it asks for other info and nothing is as they say on website so I decided to cancel order which I'm finding impossible to do. Have replied to the email I received 3 or 4 times plus 2 emails directly through their website and tried to do live chat but no reply on any platform whatsoever. I believe this is a fake/scamming company. Am reporting and have already reported it to my bank..... Edit - 2nd March 2024 - they replied to this review, calling me Anne instead of Beverley-Anne so sending my order number as requested, to them and also putting it on here so they can see it here - "💐Order Confirmation from Cicinia: SS ZJCN2230514UK" The money has also now been collected from my bank account!!! Further edit on 2nd March - have now found an email from them (after they've asked for my order number) stating that they have refunded my money within 3-5 working days and telling me not to worry, that all my communication was outside of their office hours - I don't think so as literally, just before they took the money from my account, I had tried to contact them. I know their clocks are different to ours in China but the website states they are cincinia.co.uk..... Their website isn't even in the UK!!!! Further update 2nd March 2024... I have since received yet another email from Cincinia which was sent to me at 7.26am UK time which has followed the previous emails sent earlier this morning, from someone called Viv, who obviously has no idea what is going on. The following is copied and pasted from the email... "We have taken note of your comments about us on Trustpilot and are concerned about the issues you have raised. We apologise that we may not have been able to see the email you had sent in time for some reason. If you ask for a cancel, we'll be sure to process it as soon as possible. If it is possible, please allow us to send you 4 free color swatches as compensation. And if it is possible, could you please consider delete the review? We treasure every customer and do our best to offer customers a happy shopping experience in cicinia. We do appreciate your kindness and wish you all the best." This is now beyond ridiculous!!!! I have also already received an email prior to this one stating that a refund has been issued then this rubbish is sent. They obviously don't know what's going on and are falling over themselves to avoid bad publicity but don't check what's happening in the meantime..... Such a badly run, fake, scamming company!!! Update on 4th March 2024: Received reply on here from them, STILL CALLING ME ANNE INSTEAD OF BEVERLEY-ANNE and also stating that they do not have a website of cicinia.co.uk but when searching on Google, there it is so Cicinia - we have a website on Google here that is showing as a UK website - stop lying and calling me Anne!!!!