Misleading Information Before Purchase
I had a disappointing experience with FxSVPS due to misleading information provided before I purchased the service. I specifically asked whether I could start with a free server location and later transfer to the New York server without paying the additional $2 premium-location fee. I was clearly told that I could use the one-click location transfer and move to New York without the extra charge. After purchasing the service, I was then told that New York is a premium location and that the $2 fee still applies. Support admitted that the earlier information was incorrect, but they did not immediately honor what I had been promised. The issue is not the small $2 fee itself. The problem is that I made my purchasing decision based on information given by their representative, and the company later refused to stand behind that information. I requested cancellation because I no longer felt confident in their sales practices. Potential customers should make sure they get all pricing and location fees confirmed in writing before purchasing.