They consider their tools 'perishables'
I purchased a set of the wildly overpriced clippers from games workshop trusting that for the $50 price tag, I would be getting a top quality product. I did not. The internal spring no longer functions and I'm left with a tool that is effectively useless. I contacted customer service, which tool nearly 3 weeks due to the phone going to a recording stating it was outside their normal business hours when it was directly in the middle of them. This happened day after day. I was relieved to finally reach a customer service representative. While he was nice enough, he informed me that Games Workshop consider their tools 'perishables' and would not provide any support or replacement. His recommendation was for me to disassemble them and fix them myself. For a $50 purchase, a casual hobbyist should expect far more than the ability to clip models from a few sprues before they die.