Unsafe situation, no live support on move-in day, eviction tool takes weeks
I became a PadSplit host to rent rooms in my property, but my experience has been extremely disappointing and, at times, frightening. A member moved in with her boyfriend, even though my house rules clearly prohibit guests and unauthorized occupants. From day one, I did not feel safe with an unknown man effectively living in my home, in direct violation of the rules. On move-in day, PadSplit’s “Support Team” was not available by phone or live chat. I could only leave messages. I left six in-app messages and sent multiple emails explaining the safety issue and rule violations, but received no meaningful help or intervention. The only enforcement tool available to me is a “Notice to Vacate,” which the platform limits to at least 14 days out, even in a situation where I feel unsafe and rules are being blatantly ignored. According to PadSplit’s own policy, if a membership is terminated, the member must leave within 48 hours, but getting that termination requires support engagement that I have not received. As a host, I expected basic vetting, clear enforcement of house rules, and responsive support when safety is at risk. Instead, I’ve been left to deal with an unsafe living situation, with a slow, bureaucratic process and little to no real assistance. I cannot recommend PadSplit to other hosts until they fix their support responsiveness and give hosts real tools to deal with rule violations and safety concerns immediately.