Total run around trying to get WARRANTY
Total run around trying to get a warranty claim fulfilled. Coffee maker died within 2 months. Jumped through all the hoops Keurig puts you through to diagnose . Uploaded the receipt and serial number. Get an email that the claim has been denied. Called again to get an agent, put on hold by the agent to escalate the call. get a the CSR. He said oh, A.I. denied my claim, let me fix it. Perfect... making progress. Except the unit I bought is out of stock on all colors... they don't know when it will be in stock. Told me I can pay the difference on a upgrade. Nope, I said you have a warranty obligation, After some discussion finally settled on a similar unit with no 'upgrade' charge.