Refund promised, item sent instead.
Placed an order on Feb 5th, received an email saying someone, presumably the manager, was on a trip and so orders would be delayed and to contact their customer service team for a refund if this would be an issue. Immediately emailed them following reading reviews about the site and got a reply a few days later from the manager who sent the initial email saying a refund would be processed once they return from their trip. So presumably the fact they have a customer service team is a lie. The fact they operate out of the US is also a lie if that's something that matters to you. Fast forward to 8th March, a month later and I get an email telling me my order has shipped. Any refund passed this point would now require the item to be shipped back to them at my own expense. For what it's worth the item turned up on Mar 16th and it's fine. Low quality, probably stolen artwork, took 6 weeks to arrive, but fine. Will probably dissolve in the wash, we'll see.