Very Disappointed With Samsung Customer…
Very Disappointed With Samsung Customer Service I am extremely disappointed with Samsung and the way they handled my refrigerator repair. My warranty expired just a few days ago, and Samsung was unwilling to provide any help or consideration with the labor cost. The compressor itself is still covered under warranty, but I was quoted approximately $1,300 just for labor to install it. I find that price extremely unreasonable, especially considering that the main part that failed is still covered by Samsung. I contacted Samsung hoping they would work with me because the warranty had only recently expired, but I received no meaningful assistance or goodwill adjustment. A refrigerator is a major purchase, and I expected much better support from a company like Samsung. After this experience, I would seriously think twice before purchasing another Samsung appliance. A warranty doesn’t mean much when a covered major component fails and you’re still expected to pay $1,300 just to have it installed.