The ordering, cancellation and refund process.
The ordering, cancellation and refund process is the worst I have ever experienced. As a VIP member for 33 years, this is the first time that I have been so disappointed to the point of anger with result to trying to get a refund of a cancellation. RRS states that their customer service standard is a "WOW." However, I would characterize it has a "Whoa, don't buy from this company!" I spent over 200 minutes on the phone trying to resolve one order over a period of three weeks.