Customer service
Hello, I called customer support three times because the delivery address on my package was incorrect (a sender error, not yours). I would like to comment on my second experience. Unfortunately, I do not remember the representative's name, but she was a woman, and the call took place on 11 August between 8:50 AM and 9:00 AM. The representative was very rude and not helpful at all. First, I asked her to check whether she could locate my package using the incorrect delivery address, as I was not sure if the address had already been updated in the system. After that, I was about to provide the correct address so that we could continue the search, but she interrupted me and advised me to contact the shipping company instead. She repeatedly spoke over me and did not allow me to finish my explanation. When I asked her to wait so I could clarify the situation, she disconnected the call. I found this behavior very rude and unprofessional. It gave me the impression that she was more interested in ending the conversation than helping a customer. After the call was disconnected, I called again and was assisted by Katy (if I remember her name correctly). She was very patient, professional, and helpful. She first checked the incorrect delivery address, then searched using the correct address and was able to locate my package in the system and track it. We reviewed all the information together and added delivery notes to the file. The reason I gave your company 3 out of 5 points is because of Katy's excellent customer service, otherwise it would be 1. Unfortunately, my experience with the first representative left a very negative impression of your company.