intelcom.ca (intelcom.ca) has a 3.9 out of 5 rating on OK.one, based on 191 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 72% rate it 4 stars or higher while 27% give 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-27.
Reviewers overwhelmingly had a great experience with this company. Customers frequently share that packages arrive promptly and in wonderful condition, while actively praising drivers for being exceptionally polite, friendly, and consistently helpful during visits. People really appreciate receiving clear tracking notifications and enjoying the overall reliable service provided throughout the entire delivery process from start to finish. However, some people mentioned that specific delivery instructions were frequently ignored, leading to shipments experiencing frustrating multi-day delivery delays. Consumers also noted unfortunate instances of false delivery attempts where drivers reported fake issues without actually attempting any real contact.
Auto-generated from all reviews of this business. For reference only.didn't follow the instructions to ring my apartment, left package out in the middle of the room, was 2 hours late for their own timing, package was in awful condition. worst part is this was the "free shipping" option for what i ordered and im starting to understand why it was free.
Intelcom must have a staff of full-time writers pretending to be satisfied customers, as it is the only way there could be such a high rating here! Just go see Reddit, Google Reviews, Pissed Consumer, etc, for the truth. This bunch of bozzos can't even read! They ask you to write delivery instructions, just to completely ignore and disregard them! Instead of following clear, concise, easy directions, they leave packages any old place, in public areas, which means packages get stolen, moved, lost, etc. Every time an online company ships with Intelcom, I have issues and have to contact Intelcom, launch an investigation and complaint procedure! IT,s making me want to stop ordering anything online, in case the company uses Intelcom! If any online product companies are reading this, PLEASE NEVER USE INTELCOM!
State they delivered with photo. None of the items in the photo were mine. Contacted them said they were going to look into it and never heard back. Call again and they are still looking 2 days later. Still nothing. Got a refund from Amazon bit not ordering again through these lovers.
I have been very impressed with this company. Very good tracking and notification system. Always punctual and reliable. Always leave my packages in a safe area. I’m surprised their overall rating isn’t higher but in Montreal service has been very good.
Simply the most unreliable courrier company. I don't understand why Amazon still uses them. Regularly, but twice in the last week) I get an email saying my package would arrive within the hour and then 20 minutes later another saying that a delivery was attempted but the driver ran in to"issues" like no answer ( I was home both times) or unable to access building (pull first door and keypad for code is there) and I gave them the code even though they're clearly indicated and even say if no answer leave package in top of mailboxes. Also pissed at Amazon for shutting down the QC distribution center as Prime delivery was awesome.
Hello, I called customer support three times because the delivery address on my package was incorrect (a sender error, not yours). I would like to comment on my second experience. Unfortunately, I do not remember the representative's name, but she was a woman, and the call took place on 11 August between 8:50 AM and 9:00 AM. The representative was very rude and not helpful at all. First, I asked her to check whether she could locate my package using the incorrect delivery address, as I was not sure if the address had already been updated in the system. After that, I was about to provide the correct address so that we could continue the search, but she interrupted me and advised me to contact the shipping company instead. She repeatedly spoke over me and did not allow me to finish my explanation. When I asked her to wait so I could clarify the situation, she disconnected the call. I found this behavior very rude and unprofessional. It gave me the impression that she was more interested in ending the conversation than helping a customer. After the call was disconnected, I called again and was assisted by Katy (if I remember her name correctly). She was very patient, professional, and helpful. She first checked the incorrect delivery address, then searched using the correct address and was able to locate my package in the system and track it. We reviewed all the information together and added delivery notes to the file. The reason I gave your company 3 out of 5 points is because of Katy's excellent customer service, otherwise it would be 1. Unfortunately, my experience with the first representative left a very negative impression of your company.
Intelcom is a non trustworthy delivery service company. Always has been and always will be. They are constantly late with deliveries. They lie and they leave parcels out on the street with no regard. They don't follow instructions whatsoever. Either they hire drivers that can't read or they are just incompetent. This has been going on ever since Amazon has hired their services. Complaining to Amazon it falls on deaf ears and I might say the same with Intelcom. So anyone reading this post is ever thinking hiring Intelcom for delivery services do yourself a favor and look elswhere. Unless you want to lose customers then go ahead and hire their lousy service. If anyone at Intelcom reads this you should all be ashamed of yourselves! You have no respect for clients!
This is a garbage delivery company. They have a lot of dunces cannot read street names . What they do is take a picture of the house number alone. Today they took my package to the other side of town god knows where.
Intelcom is not a good delivery company. Most of the reviews must be false. My experience with them has been consistently bad.
Intelcom is, in my opinion, the worst delivery company I have ever dealt with. This is now the THIRD time one of my packages has been stolen because your driver completely ignored the delivery instructions I provided. I specifically leave clear instructions to prevent theft, yet my packages keep getting left in an unsafe, visible location. If your drivers aren’t going to read or follow delivery instructions, why even ask customers to provide them? Three stolen packages is absolutely unacceptable. This isn’t a one-time mistake, it’s a repeated failure to provide even the most basic level of service. I’ve wasted hours dealing with customer support, requesting replacements, and waiting for items that should have arrived safely in the first place. Your drivers’ lack of attention has cost me time, caused unnecessary stress, and resulted in repeated theft of my deliveries. A delivery company’s job is to get packages to customers safely, and based on my experience, Intelcom has failed to do that again and again. After three stolen packages, I have completely lost confidence in Intelcom. I will avoid ordering from any retailer that uses this company whenever possible, and I would strongly caution others based on my experience. Respect your customers, train your drivers to follow delivery instructions, and start taking responsibility when your service repeatedly fails.
The drivers seem lazy and there customer service is bad the driver said he couldn’t access my property because there is a road closed up the street which I find funny because I received a different package same day and there are many other ways to my house this company is a joke one star all around
Worst delivery company in the entire world. If I want to buy something online and these intellectually challenged ppl delivery I will not buy it. Too much of a hassle and the delivery ppl are lazy. Just completely useless ppl!
False “delivery attempt” — no attempt was actually made. I was home the entire day. Intelcom marked my Amazon package as “delivery attempt failed by driver,” yet no one rang my buzzer (the code is linked to my cell phone and on file), no one called me, and nothing was left in the building’s secured parcel locker — which this same carrier used without issue on my last delivery. So they’re clearly capable of doing it right; they just didn’t. A failed-attempt status that never happened wastes the customer’s day and delays the package TRACKING N0. INTLCMI719662704
Claimed they delivered my package but no picture was taken and it never showed up.
Difficile depuis le depart des libreurs amazon
Consistently poor service. They don't follow instructions and, worse,often lie. I can't count the times I've received notifications claiming they attempted delivery when they haven't. I would know if they did since I open the door from my phone. And they love to leave packages in unsecure locations, I wish Amazon would find a new courier service for Quebec. This company is useless. I have called them repeatedly over the same issues yet nothing ever changes. Whenever there's another option I use that and when there isn't another option it is almost guaranteed to be a negative experience. At least 99% of the time.
The worst delivery service. The online tracking doesn’t work. They just had my package sitting in a factory for a week. I called twice to find out why it wasn’t coming when it’s in the same city. They just made up random excuses. Said it would be delivered in 24 hours still haven’t gotten it 3 days later.
They've had my package for over 3 weeks now. They claim it's in the local warehouse and each day they promise delivery before 10 pm but it never arrives. I've called the customer service line 11 times, asked to have the supervisor contact me twice and asked that tthe local warehouse manager contact me so i can pick it up myself. Neither ever contacts me. The customer service people have no way to escalate complaints or to explain delays. All they are allowed to do is to suggest the customer wait.
Package got opened and item was stolen before arrival to the Canada Post location for the pick up. Awful service and awful curriers. That person even stole an prof usage item that will be absolutely useless for that person… what a shame…
they never delivered my package. Even after multiple calls to the service centre, they weren't able to assist me with the whereabouts of the package. The delivery person most likely took it as they never scanned the item back at the warehouse after not delivering it at the location.
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