Dragonflyshipping (dragonflyshipping.ca) has a 2.9 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Business Services and its reputation is poor. Opinions are polarized: 48% rate it 4 stars or higher while 50% give 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
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Christine · 5 reviews · Experienced 2026-08-04 ·
★★★★★
Do not use them for Business Deliveries
They are terrible as a busines delivery service. For some reason they can't deal with the fact that some-if not most-businesses can only accept deliveries during business hours. Over and over I've dealt with them making delivery attempts to an institution at 9:20pm or on a Sunday, despite having on my instructions that it must be delivered between 8am and 4pm. That's a pretty wide window for them to figure something out. When I called customer service the rep said they don't pay attention to delivery instructions if they mention time! What? So, they would rather make multiple trips, waste gas and time making "delivery attempts" than to figure out a system to get a business items delivered in an 8 hour window. Absurd. And this happens ALL THE TIME. I wish companies wouldn't use them for business deliveries. They are useless. The rep said the only way I can be guaranteed to get my package before it's returned (after 4 useless delivery attempts) is to have it delivered to my home address. They should just do home deliveries. Also absurd.
Worst delivery company. Every Amazon orders that are handled by them take 3 to 8 days to be delivered to me. Not just few , ALL OF THEM! Costumer service is totally absent and on to of that they lie to the customers. Someone responsible needs to do their job.
Poor customer service. drivers steal packages and lie about it
If I could rate them 0 stars I would.
Their delivery guy took a picture of a package that was delivered several hours before he even came, and claimed that my package was delivered.
I have security footage showing an Amazon delivery guy placing a package in the morning.
Then, a few hours later comes a Draginfly delivery guy, TAKES A PICTURE OF MY AMAZON PACKAGE AND LEAVES!
I called to their customer service numerous times. They seem to have trouble understanding this. Their warehouse supervisor claimed that my package was delivered because there are pictures that prove it.
A picture of a different package that was already there.
I've been getting the runaround for days, and no one has taken responsibility or tried to fix this.
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AG · 1 review · Experienced 2026-08-04 ·
★★★★★
Constantly falsifying delivery attempts…
Constantly falsifying delivery attempts take tonight for example I have been outside my house in the yard all night but low and behold they say they attempted a delivery for the second time on a package that was supposed to be here 4 days ago. I gave 1 star but they don’t even deserve that worse shipping company amazon can use nothing has changed since they were intelecom.
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Patricia Mac · 2 reviews · Experienced 2026-08-05 ·
★★★★★
Still waiting for a pickup
Waited at home all day (they told the window for pickup was 8am - 10pm) for the driver to pick up my return and nothing. When I called, they said a driver was never assigned. This happened four times over the course of the week. And my package still has not been returned!
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Lisa W · 2 reviews · Experienced 2026-08-04 ·
★★★★★
Why bother giving shipping instructions…
Why bother giving shipping instructions if the courier isn't going to follow them. The courier could have walked 3 more steps to get a 5 star review.
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Inger · 1 review · Experienced 2026-08-02 ·
★★★★★
Deliveries made by Rashendeep are…exceptional
Deliveries made by Rashendeep are always placed in a safe place and on time. When I interact with him he is always friendly and polite. He always rings the doorbell so I know a delivery was done. Excellent service from this fellow!! He does most of our deliveries
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Dale S · 31 reviews · Experienced 2026-07-30 ·
★★★★★
Multiple problems with this company.
Multiple problems with this company.
* I have a large sign with exact instructions on where to leave the parcels yet quite often they don't follow the instructions and do the opposite even though it's in large black letters "don't do that". I wonder if dragonfly could get some seeing eye dogs for their delivery drivers. I'm pretty sure that the dog would be able to follow the instructions.
* They (dragonfly) have been to my house numerous times yet every once in a while I get no delivery and a "we can't find your address there must be a problem (mistake) with your address" What the heck??????
It's not like the house went on a walkabout for the day or it retracted into the earth leaving a vacant lot. Personally I think that the drivers get lazy and look for an excuse to go home early. There depot is a hours drive from my city. So they probably just make up the "can't find the address" bs and head back to the depot. The last time was on the Friday of a long weekend so instead of getting the parcel on Friday it will be at least the following Tuesday or later. Not very reliable at all.
* All of these independent courier companies springing up use a "Uber style" of employment so none of the vehicles that show up in your driveway are marked as "Dragonfly" just an assortment of random vehicles which I think is pretty poor way of doing business. What do you have to hide?
*Last but not least you should check out the reviews here on Trust Pilot for a website called Dragonfly.ca. From what I can deduct people are mistakenly leaving reviews for Dragonfly Shipping under the Dragonfly.ca name. This domain is not owned by anyone currently so it's not hurting anyone's reputation. But wow the negative reviews are jaw dropping to say the least. If Trust Pilot rolled all the bad reviews left erroneously on the Dragonfly.ca and put them rightfully in here it would definitely drop down the rating significantly to what would much more accurate representation of Dragonfly Shipping (formerly Intelcom)
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Lidia · 2 reviews · Experienced 2026-08-01 ·
★★★★★
The drives are so lazy not even trying…
The drives are so lazy not even trying to deliver a package, the one in St. John’s wasent even arrived at my placed but informed that he couldn’t deliver the package bc no one was home… terrible
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Benjamin Dietschi · 3 reviews · Experienced 2026-07-29 ·
★★★★★
Delivered to the wrong house and lied about it
They delivered my package to the wrong house, and when I reported it, they sent me a second delivery notification with a photo that had been altered to look like a real delivery.
Here's the sequence. The original delivery photo clearly showed a house that was not mine, so I called it in. Instead of retrieving the package, the driver came to my address and took photos of my house. I then received a second notification containing those photos plus a close-cropped image of the package, presented as proof it had been delivered to me.
That close-up is not a new photo. It is the original photo from the wrong address, cropped in tight so the surroundings are no longer visible. I know this because when you overlay the two images, they match exactly. You can see the corner of another object that was on the original porch.
So the package was never recovered and never delivered to me. What I received instead was a set of images assembled to make it look like it had been. A misdelivery is a mistake and mistakes happen. Falsifying proof of delivery is a different thing entirely, and it means nothing this company documents can be trusted.
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Bryce Newton · 1 review · Experienced 2026-07-30 ·
★★★★★
Shady review company will take down your review if it doesn't like it
Trust pilot I'm sure you'll take this review down like you did the last one your company is fraudulent as you don't actually let bad reviews sit and you let the company that the bad review is about claim that they've done nothing wrong for example this dragonfly company is absolute garbage and if you look on Google reviews it's like one and a half stars but here you got it at four and a half Stars interesting how that works sounds like you're corrupt and using Bots to push numbers because if you actually read reviews on this delivery service you would know that they don't actually deliver anything they purposely claim they have the wrong addresses when the location is too far to deliver to you they even tried to get me to meet them at a halfway point super Shady and you guys that took down my last review about the company that sent me this product and then wouldn't give me a refund claiming that I haven't done enough reviews who are you to take down a review who are you to judge and why would you believe the company over the customer if I could leave a review for Trust pilot it would be zero Stars don't worry I'm ready for you guys to take down this review too seems to be what you guys do super Shady boys keep it up
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Lab staff · 1 review · Experienced 2026-07-28 ·
★★★★★
This company has never fulfilled a…
This company has never fulfilled a delivery on time on the expected date, simply because they refuse to drive to this location during normal business hours. It is frustrating to see that a parcel has been picked up by Dragonfly as it is unlikely we will ever receive it. Their method of planning delivery routes is fundamentally broken and they don't care.
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Anne Morrison-Clancy · 1 review · Experienced 2026-07-24 ·
★★★★★
Delivery system
Delivery system:
Package was supposed to have been delivered but I never received it. The website says a photo should have been taken as to where it was left off if not given directly to the person at the address. I was home all day. Sloppy delivery system and unreliable deliverers. I gave simple and direct instructions but obviously not followed.
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Priyank M · 3 reviews · Experienced 2026-07-27 ·
★★★★★
The absolute worst!
Dragonfly is just Intelcom hiding behind a new name because their old reputation was so terrible, and the service is exactly as bad as it has always been. I scheduled an Amazon return pickup and made sure to be home the entire time. Despite this, the driver never showed up and falsely reported that the pickup failed because no one was home. Unreliable service and dishonest drivers. It is sad that Amazon Canada still partners with such an unprofessional courier. Avoid this service at all costs.
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SG · 1 review · Experienced 2026-07-22 ·
★★★★★
HORRIBLE HORRIBLE HORRIBLE
HORRIBLE HORRIBLE HORRIBLE! These drivers are just ridiculous and imbeciles. I tried to return my package not once but THREE times, and they failed every time. No phone call, no email, nothing. I sat at home all day giving them the chance to pick it up, and nothing. Instead, I get the email that they "arrived" and tried to get in touch with me.
Just horribly sad and pathetic service I have ever experienced.
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Jody · 37 reviews · Experienced 2026-07-21 ·
★★★★★
While I have in past had an unpleasant…
While I have in past had an unpleasant experience with Dragonfly leaving our apartment a BLANK note with NO info on it as to who was to have a parcel delivered....etc.
However, the last 2 times I have been extremely pleased with the courier delivery - Gurvinder was exceptional, and on time....great customer service. Thank you!
Jody
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Laura McMillan · 1 review · Experienced 2026-07-21 ·
★★★★★
The service is always fast and on time
The service is always fast and on time. The reason for this review is to acknowledge the drivers that work in the Montieth area.
We have had really great drivers, they always have a smile, they are always friendly and they always close the gate to the yard when they leave. 5 stars, great job.
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Margaret Huff · 1 review · Experienced 2026-07-20 ·
★★★★★
My failed attempt to contact Dragonfly can serve as my review of its LACK OF SERVICE!
Got an email from Dragonfly telling me they "had my package" and providing a tracking number. I tried to use the tracking number but got NOWHERE.
Replied to the 'Reply-to:' email and got an auto-reply telling me the 'Reply-to:' email address was not monitored.
This is what I tried to communicate to Dragonfy:
"Where can I find out what package Dragonfly has?
Your email and the website it leads to is COMPLETELY INCOMPREHENSIBLE….IN TWO LANGUAGES!
What merchant trusted Dragonfly…a delivery company that can’t even communicate with the people it is supposed to deliver package to… with a package containing something I paid for?
If Dragonfly can’t tell me what the contents of the package are…it should at the very least tell me what merchant I purchased it from, so I would have a hint about what could possibly be in the package. (For all I know, the email I got from Dragonfly could be a scam or a phishing attempt.)
Dragonfly doing anything less than providing the name of the merchant IS JUST STUPID!
I DON’T UNDERSTAND WHY ANY MERCHANT WOULD HAVE DRAGONFLY HANDLE THEIR DELIVERIES! 🤬"
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Paul Schofield · 3 reviews · Experienced 2026-07-21 ·
★★★★★
Utterly incompetent
After sending me an email at 9:15am confirming that the delivery would be today, the link was updated to say they would not be delivering today “because the driver had difficulties with the map reference”. After rearranging my week to ensure I was home, this level of pathetic disorganisation left me livid with disgust.
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Sus Sterling · 1 review · Experienced 2026-07-20 ·
★★★★★
My Amazon packages delivered to…Battleford
My Amazon packages delivered to Battleford are dropped off by dragon fly drivers. They are always polite and helpful. Driver Rudrakumar today noticed my package was heavy and asked where I wanted it. He set it inside for me, great drivers Dragonfly! Always polite and helpful!
