Professional & Considerate
It was good to get a text from the driver prior to his arrival, clarifying delivery details. Happy he brought it to my suite, rather than leaving it in mail room.
About Dragonflyshipping
Data updated- Website
- dragonflyshipping.ca
- Category
- Business Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 103 reviews
- Replies to negative
- 0% (0/54)
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Is Dragonflyshipping legit?
Dragonflyshipping (dragonflyshipping.ca) has a 2.9 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Business Services and its reputation is poor. Opinions are polarized: 48% rate it 4 stars or higher while 50% give 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
My delivery driver has been doing a…Great job.
My delivery driver has been doing a GREAT job! Most of the time. My only complaint is that he does not ring my door bell, I am hard of hearing and can't hear a knock at the door. I can live with it. I have made a sign, directing him to my bell. He uses it most of the time...
Avoid at all cost.
This company, sub-contracted by Amazon, cannot seem to deliver to my address. Amazon drivers had no issues finding the address. DragonFly, delivered properly less than 15% of the time. Today was a special day when I was talking to their driver from my window on the second floor. He refused to deliver to the proper address whilst I'm speaking to him.
I am certain Dragonfly is unaware how…
I am certain Dragonfly is unaware how serious this company's personnel can ruin customer confidence. The first six times they delivered to me (at home and at my place of work,) they were absolutely stellar! Unfortunately, the last three times are at the opposite end of the scale. They take a picture of the outside of the building and use that as proof they delivered the package - so where did they drop it off? Not a soul knows and Dragonfly has a very vague means of resolving any issues, to the point they have only once acknowledged a missing package out of three. If Amazon does not offer the choice of a different courier, there is no reason to shop on Amazon, ever.
Package left on side of road
They have left our package on the side of the road, in our garbage can and this is the fourth time they haven’t come out at all. We live in a rural area. They will put reasons like ‘business is closed’ and ‘no secure location(there’s 2 homes on the property). Still waiting to hear back from their customer service… Worst delivery company out there (literally the only ones that do not deliver ).
Dragonfly Nightmares
I live out in the country. The new wave of drivers that they have started hiring en masse appear unfamiliar and uninterested -- whenever packages get routed through Dragonfly, it's generally a nightmare: 'you're getting your package today'... 'unfortunately the driver was unable to access your property or nobody answered the door'. I work from home, the gates are open, and the driveway is under video surveillance -- there are zero attempts. As a result, packages typically get delayed 1 month plus with this cycle repeating itself multiple times. It's been such an awful company in my experience that allegedly hires terrible drivers and (in what appears to be another cost cutting measure) has essentially zero customer service to resolve issues -- so you'll get an online form that nobody responds to (maybe they attempted to read but nobody was home?). And good luck having a conversation with the driver once they eventually decide to waddle up to your door... Confidence: 10; Competence: 5; Comprehension: 5; Work Ethic: 3.
I live on the Sunshine Coast BC and I…
I live on the Sunshine Coast BC and I am so happy with the delivery service and how kind and friendly and engaging the driver is. He always has a smile and to be honest when I see him he brightens my day
I have had packages delivered to my…
I have had packages delivered to my house with these exact address listed on Amazon but they are being difficult all of a sudden saying I am listing my address wrong or saying that the business was closed. This is my house and I was home no one came in the yard. I’m fed up at this point and just want my delivery.
I have had a consistently disappointing…
I have had a consistently disappointing experience with this delivery service and feel compelled to share my concerns. First and foremost, deliveries are repeatedly late, with no reliable timeframe or communication about delays. When I visited the company’s website, I noticed instructions are provided to drivers — yet those instructions are clearly not being passed along or followed. This disconnect between what is promised and what actually happens is deeply frustrating. When I contacted customer service to inquire about my package and raise these concerns, the support was unhelpful and did not resolve my issues. On top of that, specific delivery instructions I had provided were completely ignored by the driver. I also want to note that when calling in, I encountered significant language barriers with the customer service representatives, which made an already stressful situation even more difficult to navigate and left me feeling unheard. Overall, this service falls short in punctuality, communication, driver accountability, and customer support. I would not recommend it and hope the company takes this feedback seriously to improve their operations.
Absolutely terrible customer service!
They sent me an email saying that my package was delivered. I immediately checked by the front door and down in the mail room and there was no package. I called them and said it was not delivered and I was told that the photograph they sent me was not of my package, and that the courier had made a mistake. She said that he would be re-delivering it before the end of the day. By the end of the day, still no package. I called them again the next day and I was told they didn't deliver it because the packaging was damaged. Yet they never bothered to change the delivery report to say it was not delivered so when I called Amazon to say it wasn't delivered, they said that (dragonfly) said it was delivered on June 20. So now Amazon thinks I'm trying to get a refund for something that was delivered when it was not. (dragonfly) is the worst Delivery service I've ever come across in my lifetime.
Very fast and polite shipping
Very fast shipping they're always gentle with your package and leaves it in the spot hidden thank you so much and very polite people
This shipping company is the worst
This shipping company is the worst! I haven’t received my two packages yet. They keep updating me, saying, “It’s on the way, it will be there in the next hour.” An hour later, I get another notification saying, “They can’t deliver it. Can’t locate the address.” The other package, they claimed I turned down the delivery. Who the heck would turn down a $300 item? I’ve been in contacts with them, yet I get the same result every day. This same cycle of BS has been happening since June 25th.
Avoid Dragonfly
Dragonfly promises Amazon they will deliver packages to the island where I live, but they never come. This has happened 4 times. Dragonfly does not deal with its customer services directly. They contract that out to a company that does not respond effectively. As a result, I don't get my purchases from Amazon and it is difficult to get a refund or replacement. Avoid this company.
This company is absolute garbage
This company is absolute garbage! There employees don't deliver packages if they don't want too. I've personally had 6 non deliveries in the last 2 months. One order I had had 3 re orders and ended up with a full refund because they wouldn't deliver the package ( month long ordeal) I wish you had Carrier options for your Amazon deliveries because these guys suck!!
Package damaged; no response from Dragonfly
The city was experiencing record-setting rain, with constant heavy rain, weather advisories for flooding, and water-restrictions because of the overloaded storm systems. And yet the driver who delivered the package during a brief pause in the storm decided to leave my package on my exposed porch *without* even bother to ring the doorbell or let me know in any way that a package had been delivered. When I found the package the next day, the contents were seriously damaged from the rain and Dragonfly has not bothered to respond to my repeated emails.
This company is an absolute joke
This company is an absolute joke. I was supposed to have an Amazon return picked up at my house. I was given no actual time frame, even after the "within the next hour" text. Next thing I know I get a text saying that my Return needs to be rescheduled because nobody answered the door. I didn't even hear my door bell ring, nor a knock on the door. If you're capable of texting me those other things, why not text me when my driver is closer by, or when they arrive? My sister recently moved into a brand new area. She ordered something off Amazon that was prime two day shipping. It took them over a week to actually deliver it because they refused to actually look for the address via any other source other than Google Maps. Horrible terrible joke of a company.
When delivery done by Amazon it's…
When delivery done by Amazon it's always on time but with Dragonfly there's always an excuse to be very late Might just quit ordering from Amazon if they keep Dragonfly
Unreliable!!!
The website states a 98% on-time delivery rate. Today is the 5th time I'm expecting a package delivery and it is also the 5th time that I was given an estimated delivery time which passed without the package being delivered. From then on the tracking would only tell me that it is on his way and that I would get it by 10p.m. I don't know where they get the 98% rate from but that number is clearly an overstatement to say the least. If I had the choice to pick another delivery service for certain items, I definitely would! The one time I needed them to pick up a parcel at my house it took 3 days and several emails to finally get someone to pick it up. One excuse was that they couldn't reach me, which was a lie, as I was home all day, every day, until they finally decided to show up. Worst service I have ever experienced!
Delivery Service
Delivered as indicated and followed instructions
Absolutely terrible delivery service
Absolutely terrible delivery service. This is the second time Dragonfly has lost my package. The first time, my package was delivered to someone else. This time, the driver took a photo of my apartment entrance but never left the package there. It wasn’t at my door or in the mailroom. Completely unacceptable. Stop marking packages as delivered when they clearly aren’t. I will never trust Dragonfly again.