Dragonflyshipping

Great Drivers

My delivery experience with Dragonfly Delivery has been stellar! The drivers are always polite, they ring the doorbell and when we greet them they are always cordial and conversational and polite.

Consistently poor delivery.

I no longer wish Dragonfly to deliver…

I no longer wish Dragonfly to deliver at my house. They delivered a package that I did not order and now they won’t pick it up to return it. They will only pick up return orders That were delivered by Amazon So no more dragonfly at my house

Poor Customer Service

If you have a choice, don't use DragonFly Shipping. I live in a condo and included special delivery instructions asking the driver to place my package in a specific locker area. Instead, the driver left it at the concierge's front desk and only took a photo of it there. Unfortunately, my package is now missing. When I contacted customer service, they simply told me they couldn't do anything to help. The driver ignored the delivery instructions, and the proof-of-delivery photo clearly shows the package was left somewhere other than the requested location. Very poor customer service and an unreliable shipping experience. Based on this experience, I would not consider using DragonFly Shipping again.

Driver refused to deliver package to…

Driver refused to deliver package to our address even though it was on his route because it was too far out. I Had to phone 4 times. Each time I got notification the package was undeliverable. What a waste of my time and energy to sit on the phone with this company 4 times! It was finally delivered and even then was told there were no guarantees it would be. This started on June 23 and finally got my package on July 1. Very unhappy with this company!

Useless company

Didn't follow the times I have posted, damaged the product, ordered another one and they still can't wrap there heads around the times posted and stated they will be there before 10pm, waited at the pick up area today from 8 till 10pm for them to say failed delivery because the gate was locked/no one was there. I was there waiting, no one showed up. Useless.

Sofar two shipments with evry day…

Sofar two shipments with every day message that parcel is coming today. Nope not today, not tomorrow. Nobody knows. Just spewing bullshit. Day in day out. Unbelievable.

don't trust this pilot

its interesting that Trustpilot shows such a positive rating for this company when the general consensus is that no one should ever use Dragonfly shipping. I have been waiting for almost a week for a package that standard post would have delivered sooner. They are completely useless as a courier. never never never use dragonfly for any reason.If I could give negetive stars I would. terrible service .

The worst.

The worst. Driver lied about attempted pick-up of a return item. Dragonfly doesn't do anything about it. They acknowledge that it was a false attempt, but "cannot send another driver as policy states only on pick-up attempt per day". Me: "But no attempt was made." DF: "Yes, I'm sorry." Me: "So can I get my one attempt please?" DF: "No. Only one per day." facepalm

Every single time this company has a…

Every single time this company has a package for me they NEVER actually deliver same day. Usually it says out for delivery and then within the next hour. Every time I get “business is closed” can’t be delivered. It’s a residential address!! How do they not know where they are driving too! So tired of this company worst service I have ever experienced. Either they are lazy or lie about delivery drop offs

Delivery window misrepresentation

While the delivery drivers themselves are very kind and professional, this has quickly become the worst delivery company for rural Albertans. We run a business and therefore place orders regularly, out of every 10 orders, we may get 1 on time. Typically the delays range from 1-5 days from the listed delivery date. While that may not seem like a big delay, Amazon will list a delivery window of typically a week+ if shipping to a Po Box (through Canada Post), and 2 day or next day if to our rural address, however the packages almost never arrive in said window with Dragonfly.

never had a issue with them until they…

never had a issue with them until they just started leaving packages out in the open in my building instead of leaving at the front desk where they are held by security or under surveillance. packages have been stolen as a result. called customer service and the individual was awful to deal with. could not understand them, rude and not helpful whatsoever. wish i could give them 0 stars

Terrible service!

How did they become an official carrier for Amazon?! They’ve had my package out for delivery for the last 4 days. Some updates are time stamped 4:37 am delivery attempted but couldn’t get access to the driveway. Right! I am in a rural area but they’ve been here numerous times but they just don’t want to deliver the packages. After one package was (finally) delivered about a month ago, we gave the a bad review. The driver texted my husband and gave him the gears because he said he only gets $1.25 per package to deliver. My husband told him “quit whining, it’s bad for business.” Needless to say they've been jerking us around on every package thereafter. I’ve called in to Dragonfly customer service and they apologize but next package, same nonsense. Yesterday I chatted with Amazon and they too apologized and I asked that Dragonfly not handle my deliveries anymore…so we will see how that goes. I’m going to complain on every package if this continues.

Horrible experience cannot believe it

Customer service rarely answered phone and if they did they would hang up when I tried to explain the problem. They “attempted delivery” at least 5 times claiming no one was home or they couldn’t find my house. I live in a rural area but this is unacceptable. I’ve been waiting for over a month now just trying to get my package. And when I tried to change my address to a town house they said they couldn’t. I’m at a loss for what to do. Been on hold for two hours and hung up on twice. Previously packages they did deliver were left on my car and truck box. Very tired of their shenanigans!

" Your package is out for delivery"… Someday

" Your package is out for delivery" Should be there in a couple of days. It is not out for delivery until it is in a truck and on its way here. I don't need to stay home for days and wait. I don't know why they cannot knock while you are here to get it? Last few packages were sent damaged with holes in them and driver stated it was like that when I got it. Someone is saving money at our expense. I also get told to talk to them as it is not the senders problem anymore.

Next day delivery takes at least 6 days each time

Never on time, always claming nobody was home, but its a lie, they never come, never attempted, we have a package mailbox, we are always home and we have a camera showing if someone shows up. But they not once were on time. Next day delivery is minimum 6 days! I will stop ordering from amazon entirely because of dragonfly doesn't deliver and doesn't follow delivery instructions

You never got back to me about when you said you would.

You guys said you would get back to me in a few days following two complaints I told you about, including having two packages left along the sidewalk for anyone to take. You did not get back to me. I need to complain to Amazon at this point. Terrible terrible. There are a few drivers who put the package safely in my doorway and actually knock. That's only a few. Lots of times, my neighbors have to hide the packages I order. Do you have any accountability? Now I have four complaints. Nice service.

Cannot read their website!

Cannot read their website! Is not formatted for a Mac???? Have had terrible experiences with Dragonfly before and dread every future one.

Imbeciles for delivery people

My experience with Dragonfly has been very up & down. Last delivery was terrible. Two days of "failed attempt delivery" I live in an apt and I received no calls from my lobby. Had to call customer service twice. Finally received my package. When I took a look at the proof of delivery picture...do you know where it was?? At the back of the building, in the parking lot!!! I believe many of the delivery persons lack common sense. It had to have been someone from my building who picked it up and thankfully dropped it at my door. These dragonfly people are imbeciles & incompetent! I wish Walmart would use companies that have a better track record.

The service is terrible

The service is terrible, package I ordered 10 days ago has been sitting in their warehouse but package I ordered 2 days ago is being delivered today. The first package I was told they couldn't find a driver for but both packages are coming out of the same warehouse. If I was able to get out I wouldn't have to order online.