intelcom.ca (intelcom.ca) has a 3.9 out of 5 rating on OK.one, based on 191 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 72% rate it 4 stars or higher while 27% give 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-27.
Reviewers overwhelmingly had a great experience with this company. Customers frequently share that packages arrive promptly and in wonderful condition, while actively praising drivers for being exceptionally polite, friendly, and consistently helpful during visits. People really appreciate receiving clear tracking notifications and enjoying the overall reliable service provided throughout the entire delivery process from start to finish. However, some people mentioned that specific delivery instructions were frequently ignored, leading to shipments experiencing frustrating multi-day delivery delays. Consumers also noted unfortunate instances of false delivery attempts where drivers reported fake issues without actually attempting any real contact.
Auto-generated from all reviews of this business. For reference only.They said it was a "wrong address" but the adress couldn't have been transcripted better than this and they couldn't even be smart enough to use google map correctly. i am waiting a important package and i paid for faster delivery and they still managed to mess this up
Of all the couriers used by Amazon, Intelcom offers the most complete service in our city. It has been serving the area for several years: punctuality, respect of delivery instructions, notifications before delivery, an hour again before delivery and immediately after delivery. Only once we had an issue: a driver was supposed to come by to pick up a return. He never came but pretend he did . Intelcom notify us stating that nobody was at the pick-up place but offers to to reschedule the pick-up day. We filed a complain to Intelcom so they cannot ignore the fact.
They've had my parcel in my town since July 3rd, and after 7 calls and 83 minutes on the phone, and repeated delivery promises, it has yet to be delivered. No one on their customer service team seems to be actually taking any responsibility to determine what the problem is or to take steps to ensure delivery. Yesterday, I was assured it was in my local delivery warehouse and would be delivered today. Today, it says tomorrow. I even offered to oick it up myself but was told that would not be possible. When I aksed to speak to a supervisor, I was told that wasn't possible either, and it would take 24 to 48 hours to get a reply from a supervisor. Absolutely incompetent.
Horrible compagny , The support is useless also of no help because if you call them about delivery issue the only thing they will tell you is we sent a mail to the center and wait between 24h and 48h if you dont hear from us after, just contact your seller their is nothing they can or will do for you. It the worst delivery compagny ever
I just order some thing from amazon and it was delivered by intelcom and urs mr sajed driver open our parrcel and check they replaced the item with slippers temu box instead of airpods and also they cut the delivery date its second time they did that,who was responsible for our missing product it was very bad experience
Horrible compagny I had a lot of problem with different delivery in different time period. Fake delivery, delivered to the wrong house, left package in unsafe place and got stolen, never receiving order. The support is also of no help because if you dont inform them of the issue in 24h their is nothing they can or will do for you. It the worst delivery compagny ever
I have always had excellent delivery service and never a problem. Thank you.
The worst Amazon to home delivery service I have ever experienced. Lost packages and delivered to wrong address? WTF? A nightmare delivery service by Amazon online retailer. Both should be axed and sent directly to the garbage pile of JUNK! Horrible service...
Deliveries have been extremely unreliable. 3 separate deliveries were delayed twice without notice or explanations as to why. You'd have to manually track the package to even know that it's getting delayed. Time estimates on delivery were always inaccurate for as long as I've been receiving through Intelcom. It may come during early morning or late in the evening. They say "We'll either leave it in a secure location or try delivering it again soon." on their tracking, but they've always left it unguarded at the front without even trying to call or notice.
I have had nothing except problems getting my deliveries from this company!!! They had told me directly that they don't want to deliver to my house because I am rural but they continue to accept my packages from Amazon. It's been 4 months and over 40 deliveries since they took over in my area and NOT ONE has been delivered appropriately. Often they leave my packages at a business in town & then I am charged by that business because Intelcom REFUSES to make an arrangement with that company (other carriers have an arrangement and we aren't charged). They LIE about the reason the didn't make my delivery each day. When they rarely do show up at my house (4 times in 4 months) the packages are damaged (sometimes taped back together) and up to 3 weeks late!!! Because of their HORRIBLE service they provide for rural communities Amazon is NO LONGER a reliable company to order from!!
The worst delivery company in the world. I am a digital nomad and have travelled extensively around the world and this is by far the worst I have encountered and I’m even putting them against public delivery services in remote countries. It’s truly shocking how bad it is, drivers do whatever they want and no one tells them anything. I live downtown montreal so there’s no excuse. Bad bad bad and there’s no way to escape if you use Amazon. Avoid if you can.
I see how many one star reviews just in the last couple days regarding lost and missing packages or frozen no updates on tracking information for weeks at a time. Seems like as soon aa they get possession of a package it just mysteriously disappears. They don’t even know where it is in their system. and then on trust pilot following all these one star reviews made recently in the last couples days, you will see one random person with a short name with a short two word response and they post 9-10 5 star reviews in a row. It’s obviously fake. These clowns are clearly stealing packages and not delivering them. My package was supposed to be delivered several days ago. I have cameras on the front door, so they can’t say it was delivered and plus I’ve been home all week waiting. No tracking updates. Soo many reports of this it’s ridiculous. Something very shady going on with the company. And they tell you to contact the merchant. You contact the merchant and tell them you lost another one of their packages. it’s your responsibility you were the last one with the package. With 33% of their total reviews on trust pilot in the 1 star category. The only reason why their overall score is in the green is because they leave fake, fictitious reviews of a positive experience. You can easily point these out because they’re made with little effort only consisting of one or two words each.
Intelcom marked my Amazon package as delivered, but I have video proof that the driver never delivered anything. The driver stayed in the truck, took a photo of my house from the vehicle, and left without placing any package at my door. The delivery photo does not show any package because there was no package delivered. I contacted Intelcom customer support and was told they would “investigate,” but if I do not hear back within 24 to 48 hours, I have to contact Amazon myself and report the package as stolen. That is completely unacceptable when the issue is clearly with the delivery process and I have video evidence showing the package was not delivered. This is not a minor mistake. Marking a package as delivered when it was not delivered is a serious problem. I have lost all trust in this company and do not want Intelcom handling my Amazon deliveries again.
Repeatedly deliverying during hours the business is closed. This is clearly stated in the delivery instructions. Have repeatedly contacted the company they offer an apology and then repeat the same thing again over and over. Have no choice in courier as amazon ignores this behaviour and continually uses them. Intelcom puts the item(s) ordered on hold after about 3 failed delivery attempts all after hours. One requests an update from amazon and they say the courier couldn't deliver and returned to supplier. amazon then credits our account and we have to order again. Usually the next time they use a better courier.
Intelcom has been handling my Amazon deliveries ever since Amazon stopped using its own drivers in Quebec. Since then, the service has been spectacularly bad. Fewer than 25% of my packages have actually made it to the correct address. The delivery instructions are short, clear, and practically impossible to misinterpret, yet they somehow remain an unsolved puzzle to them. To make it even more impressive, the instructions are repeated again right before delivery, giving the driver two chances to get it right. Somehow, that's still not enough. If your goal is to deliver packages to random locations while ignoring simple directions, congratulations. Otherwise, this has been consistently terrible service.
This has been, by far, the worst delivery experience I've ever had. I ordered several Amazon packages that arrived at Intelcom's local facility on June 27 and were scheduled for delivery on June 28. Since June 28, the tracking has been completely frozen with no updates, no explanation, and no estimated delivery date. I contacted customer service multiple times. On July 3, they claimed they had escalated the issue and sent an urgent request to the logistics hub to locate my packages and update the tracking. Today is July 6, and there is still complete silence. No updates, no answers, and no accountability. A delivery company that cannot even locate packages already in its own facility is simply unacceptable. The lack of communication, transparency, and professionalism is shocking. Customers should not have to chase a company for basic information about where their packages are. If you value reliable deliveries and honest communication, I strongly recommend choosing another carrier whenever possible. Based on my experience, I have completely lost confidence in Intelcom's ability to deliver packages responsibly.
The delivery driver Prabhjot is Amazing with my deliveries, she handles and organizes my orders with professionalism and dedication.
They are all the time delay andthey are loosing packages. When I see that Amazon or Ali express send me stuff with intelcom, I know that in the good case, I will have to wait a lot
They lost my package again...they either always lose my package or deliver it to the wrong adress. This company is such a joke, there's no way their 4 stars reviews are real lol. These are clearly all fake
Super, super!
191 reviews matching
Dragonflyshipping
Dragonfly
Uniuni
Veho
Shipito
Stackry
uShip
MyUS.com