Good and bad. Now fixed
Put in a claim in the first week of January, everything seemed fine, officer from sure asked for one more quote, this was lodged in February 24. I have emailed and tried to phone but after 1.5 hours I gave up, more emails without response, so I lodged the claim again, still no response. Sure does save you money on premiums but at the expense of service. Very disappointed that after 3 months we have had no contact from Sure. I understand that with the recent storm activity in North Queensland that they would be busy, but even an acknowledgment of my emails would be appreciated. Great news, I phoned Sure again and got on to them claim was approved and settled within a couple of hours. Apparently my correspondence was filed incorrectly. All good and the staff were very helpful