This company is a sham.
This company is a sham. I cancelled the membership on March 12 but had one more cleaning scheduled in March I that was covered. Then I got an email that I had a cleaning coming up in April 4. I checked and my membership fee had come out of my account on Mar 5. So I assumed the April 4 cleaning was still part of the membership. I was moving out of state so I adjusted the cleaning to be a move out cleaning and requested 7 hrs. I was then charged a service fee of $30/hour because my membership was only valid through April 3. I wasn’t aware that cancellation of the membership doesn’t automatically cancel the recurring service. Maybe customer service could have mentioned/explained that when they followed up with me about the cancellation. When I reached out after the cleaning to explain the situation, I asked if they could be reasonable and meet me halfway on refunding the service fee. $520 and $210 of it was service fees! They gave me a credit on the account that was closed but refused to refund my credit card even though I explained I would be living in an area that their service wasn’t available. On top of that the cleaner was at my home for less than 3 hours. She said she brought help so she could complete the work faster, but she hadn’t cleaned the bathrooms at all or any of the extra things I requested. Overall I think their customer service is unreasonable and many of the cleaners (at least in the LA area) are abysmal. I tried 6 different cleaners in 10 months. They were all so terrible (except for 1) that didn’t even schedule cleanings for 3 of the months. I wouldn’t recommend this service to anyone.