Be prepared for a slow, expensive, aggravating experience
I had a precious metals IRA and working with this company as a custodian is painful. It took 45 days from start to finish to cash out my assets. Most of that was because of lack proper outline of the procedure. Add to that there is no way to directly contact the "team" handling your transaction. All contact is through there portal, via phone, via chat, or through a catchall email, help@...... The most aggravating part of their chat system is the transcripts are not saved or emailed following the exchange. I learned early on to copy and paste the text to notepad. Finally, now that I have cashed out and the funds are settled, they act like I am trying to steal my own money. My transfer request has been under review for over 6 days. The sale of the assets began April 5, settled on May 1, and today is Jun 3 and still funds have not been transferred to my new custodian. By contrast, my Capital Group IRA completed an in kind transfer in 4 days from request to wire transfer to the new custodian. My eTrade IRA, charges no fees and I get same day distributions and access to my funds. You are paying one of the highest costs in the business to Equity Trust, as well a fees for every transaction. You should be getting a premium client experience. Edit: Friday June 5. was told by an agent that transfers take 12 days to review. 12 DAYS! This was after i was told on May 28 it would take 5 days.