NO Customer Support .... Caution !!!
I placed an order on 4/23/26 for a Mini Goliath, Black Widow, and a Joker Blade. I received my order on 5/26/26. I work in a hardware store and thought these would be great knives for opening boxes with the ease of opening and closing them. When I received them, I thought they were durable enough. Sadly, I was wrong. They are so dull, they don’t even cut paper. I used the small one for three days opening boxes, and then the engagement broke on 6/8/26. The blade simply floated around, it would not engage. I then started reaching out to Customer Support. To date, I have not heard anything back, just their generic message that they will send a detailed message within 72 hours. I then tried the middle sized one and it broke the first day, same issue as the small one. On 6/18 I sent a request to send them all back. Again, to date, nothing. Customer Service is pathetic. I have reached out many times since – nothing… I even sent a message to a Mr. Christopher Thomas (Manager) and Ms. Emily Smith (Customer Care Supervisor), at least via the BBB. Still – no responses. So, these may not be the right people, but regardless, I will no longer be doing any business with Gunner-Gear. When you call their Customer Care phone number, it tells you to send an email, like I have done, many times above. You cannot leave a message on their phone… A vicious cycle... Be careful when you order and read the fine print !!! If I could leave a "zero", I would have. So disappointed...