Gunner Gear offers the highest quality brands that experts have come to know and trust. By partnering and networking with the top companies in the industry, they've built an online reputation that is unmatched with prices that are unbeatable.
Written by the business, not verified by us.gunnergear.com (gunnergear.com) has a 4.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Sports and its reputation is good. 81% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-02.
Reviewers had a great experience with this company, frequently sharing how much they enjoy the extensive catalog of practical items. Customers consistently praise the exceptional quality, innovative design, and overall reliability of the self defense gear they purchase. People also appreciate receiving fast shipping times and experiencing helpful customer support whenever they are asking questions. Some reviewers were not happy with slow response times or noticed that emails sent to support went completely unanswered. A few other people also felt that the online ordering system was a bit confusing, which occasionally led to unexpected charges or unwanted multiple orders.
Auto-generated from all reviews of this business. For reference only.I had an issue with a defective product. The response from the company was immediate and satisfactory in every way. We used 1 photo transmitted to define and identify the defect. New scope arrived in no time and is completely satisfactory. NO NEED AT ALL to ship the defective product, test and evaluate thus leading to excessive time lost.
Quick and honest transaction. Delivery response.
They’ve handled things really well and they’ve been on top of it. It’s been a little slow shipping but other than that it’s been really well.
Was easy to order. Great response on my inquiries I will definitely be looking for other products customer service is what customer service should be like. I love the prices. I love the war eagles and the black widow. I cant wait to see my buccaneers.
I heard the delivery just let my 3 new flashlight stun guns on the floor after delivering them I hope that they work if at all. If they don't you'll here from me real soon!!!
Hello Victor, We're glad you received your order! Also disappointed the delivery service was not up to your standards, but we're always here to help. Please test the product and should there be an issue let us know and we'll make it right! Best regards, Customer Service Team Gunner Gear
I sent an email more than 10 days ago and have not had a response since. I sent a follow up email and still no response. I saw all the reviews and the responses that was given by your company was to contact customer service. The ONLY phone number that can be found on the website or anywhere else goes right to a robot which says that the fastest way to contact them is through email. They leave you hanging by not giving you another phone number so you cannot talk to anybody. I sent a third email today and I am waiting for a response, but I'm not expecting to get one. I will be going to my bank and they will follow up on this and cancel the order and then I will come back with another review to explain exactly what happened.
Hello Jim, We regret that you have not received a response. We reply to all emails within 24–48 business hours, but we are unable to identify your order from this review. Please email us at [email protected] with your order number and check your spam, junk, and promotions folders for our reply. We do not offer customer support by phone, so all inquiries are handled through email. If we are unable to establish contact, we will refund the order provided it has not already shipped or is not currently in transit. Best regards, Customer Service Team Gunner Gear
The items purchased seem to be 5 star as far as my initial exam goes,...but the shipping was definitely by the proverbial 'slow boat from China'.
Completely satisfied with what I received! The Goliath and the mini Goliath are exactly as advertised! I received my product within a week and the whole process was smooth. My only mistake was to not order more of the them because I was a bit skeptical since I saw their Ad on Facebook and have had bad experiences in the past. I will definitely be ordering a few more soon. Thank you!
Great job with my order and everything looks great.
The stun gun does not work ! Waste of money. I want a refund .
Hello Ilse, We regret that you experienced difficulty operating the stun gun. Please ensure the kill-switch key is fully inserted before attempting activation, as this required safety mechanism prevents the device from operating without the key. Please contact our support team at [email protected] so we can assist you directly and provide a resolution. Best regards, Customer Service Team Gunner Gear
The outstanding customer service is cause to order from this company. An ordered item was lost by the post office, but your customer service replaced it immediately.
Ordered their blade club by mistake and repeated attempts to cancel are unsuccessful. Their customer service is not responding and their phone number recording directs you to customer support which is not responding.
Hello Duane, Our records confirm that we responded to your messages, canceled your Blade Club membership, and provided the option of a refund. Please check your spam or promotions folder for our replies and resolution. If you are satisfied with how the matter was resolved, we would appreciate it if you updated or removed your review. Best regards, Customer Service Team Gunner Gear
Item ordered looked exactly like in website ad. It looked like a mini flashlight and it was good quality. I put the rechargeable batteries in just to see what their power level was. Then I pressed the button and I couldn't believe how visible and bright the green laser was. Then I tried shining it out the window towards my yard. For the brief test the green light was very visible in bright sunlight. Great company to do business with, reliable and if needed their customer support is excellent. This item was exactly as described, came with a charger for the batteries and was a very good value.
Got my two black widows and my mini joker and I love these! They are so handy and I carry at least the mini joker with me everywhere.
I write reviews on some things I buy, especially things like this. Also I read reviews & that helps when I buy stuff. So ghis is real person's review. I like it. It comes with Liberty for All across the handle. Heavy, good quality for the price what the promo was. Comes in a Trump box but nothing with Trump on the knife. So it's worth it to me. Probably won't use it but it's nice! Hope this helps!
I placed an order on 4/23/26 for a Mini Goliath, Black Widow, and a Joker Blade. I received my order on 5/26/26. I work in a hardware store and thought these would be great knives for opening boxes with the ease of opening and closing them. When I received them, I thought they were durable enough. Sadly, I was wrong. They are so dull, they don’t even cut paper. I used the small one for three days opening boxes, and then the engagement broke on 6/8/26. The blade simply floated around, it would not engage. I then started reaching out to Customer Support. To date, I have not heard anything back, just their generic message that they will send a detailed message within 72 hours. I then tried the middle sized one and it broke the first day, same issue as the small one. On 6/18 I sent a request to send them all back. Again, to date, nothing. Customer Service is pathetic. I have reached out many times since – nothing… I even sent a message to a Mr. Christopher Thomas (Manager) and Ms. Emily Smith (Customer Care Supervisor), at least via the BBB. Still – no responses. So, these may not be the right people, but regardless, I will no longer be doing any business with Gunner-Gear. When you call their Customer Care phone number, it tells you to send an email, like I have done, many times above. You cannot leave a message on their phone… A vicious cycle... Be careful when you order and read the fine print !!! If I could leave a "zero", I would have. So disappointed...
Hello Bill, Thank you for taking the time to share your experience. We regret the frustration this situation has caused. Our support team responds to all inquiries sent to our support email within 24-48 hours during business hours (Mon-Sat 8am-4pm). If you have not seen our replies, they may have been filtered into your spam or promotions folder, so we recommend checking those folders. Based on your description, it sounds like the blades may simply need to be reset. OTF knives are designed with a safety mechanism that disengages the blade if it encounters resistance during deployment, which can make it appear as though the knife has failed. This can usually be corrected in just a few seconds by following the reset instructions here: https://howto.gunnergear.com/otf-reset/ If the reset does not resolve the issue, please reach out to our support email ([email protected]) and we will be happy to continue assisting you under our warranty process. We appreciate your feedback and hope you'll give us the opportunity to make this right. Best regards, Customer Service Team Gunner Gear
Shady, shady business. Their product might or might not work and suddenly you're getting charged for 3 subscriptions a month apart from each other. It seems that buying anything from them signs you up into recurring payments that you don't know about because they intentionally put that in the fine print. It's crap, it's a scam, stay away.
Hello Sam, We are sorry to hear that you feel this way. Gunner Gear does not enroll customers in subscriptions without consent. Any optional membership is clearly presented during checkout and requires the customer to select it before completing their purchase. Confirmation emails are also sent with enrollment details and instructions for managing or canceling the membership. We would appreciate the opportunity to review your account and address any concerns. Please contact our support team at [email protected] with your order information so we can investigate and resolve the issue as quickly as possible. Best regards, Customer Service Team Gunner Gear
I had an item that was missing from my order, I contacted GG via email and Emily responded ASAP with a remedy - problem solved in less than 24 hours! LOL! Thanks, Emily and thanks GG for being a great company!!!
The product is as advertised. And i’m very satisfied with the all the items I ordered. The only problem I might have is the delivery time. However gunnergear is fantastic with the email correspondence and very prompt to answer. I’m sure to order again.
Products are top quality and customer service is outstanding.
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