Gunner Gear offers the highest quality brands that experts have come to know and trust. By partnering and networking with the top companies in the industry, they've built an online reputation that is unmatched with prices that are unbeatable.
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Is gunnergear.com legit?
gunnergear.com (gunnergear.com) has a 4.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Sports and its reputation is good. 81% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-02.
What reviewers say
AI generated
Reviewers had a great experience with this company, frequently sharing how much they enjoy the extensive catalog of practical items. Customers consistently praise the exceptional quality, innovative design, and overall reliability of the self defense gear they purchase. People also appreciate receiving fast shipping times and experiencing helpful customer support whenever they are asking questions.
Some reviewers were not happy with slow response times or noticed that emails sent to support went completely unanswered. A few other people also felt that the online ordering system was a bit confusing, which occasionally led to unexpected charges or unwanted multiple orders.
Auto-generated from all reviews of this business. For reference only.
I cancelled my subscription. Shipping is EXTREMELY slow. Seems like advertise products for sale that they do not have.
Reply from gunnergear.com2026-06-01
Hello Shane,
Thank you for reaching out. We regret that your experience did not meet expectations. Recently, we experienced an unexpected supply chain disruption that impacted our ability to fulfill some orders within our normal timeframe. While this delay affected a portion of our inventory, it is not representative of how we typically operate.
We understand how frustrating shipping delays can be and sincerely apologize for the inconvenience. If there is anything we can do to assist with your order or address any concerns, please contact our support team and we will be happy to help.
Thank you for your feedback and for giving us the opportunity to improve.
Best regards,
Customer Service Team
Gunner Gear
Exceptional quality of Product, Rapid Customer Service.
I first became aware of this company through the National Rifle Association. It is pretty rare that anyone they allow to advertise has anything but the best.
Gunner Gear met that expectation. Rapid and efficient customer service. The product was of exceptional quality.
I have purchased several of their bestselling knives and they were all shipped lightning fast and are all great quality knives...I just received my Diamond Back and it's a real beauty! I couldn't be happier )
Great thing too, they are very easy to speak with if you need to get in touch; Emily is always kind and considerate and always gets back to you with answers
So its a pleasure dealing with gunner gear
Frank
First, you're an honest company. That alone gives you the lead.
You always have exciting new products, deals and you keep your communication lines open; all pluses for any business.
Very good
J W
Received another Black Widow, what knife! I have a couple of these and intend to give this one as a gift to some worthy outdoorsman. Treat yourself to one. You won't be disappointed. Or, for everyday carry you might consider the little Mini Joker. It's always there for me to handle the little cutting issues that arise during an average day. It's my blade of choice!
Placed an order in January and it arrived in March. Was not happy about that, however, the products showed up and they work as advertised so three people were extremely happy when they arrived and I was able to get them to them. The Blue Force Lasers work as advertised. Nice to finally have a company send something that works as described. Would order from them again.
I was looking at the underarm holster at 70% off and as I was looking for a price I ended up pushing the wrong button and ordered it for $35. When I saw it I was terribly disappointed and called to return it. They said return shipping would be my problem per their policy. I live in Arizona, it came from California, and they wanted me to send it back to Florida at a UPS cost of $17 for a refund of $35. I later saw it on my "Chinese" web site for $4.35. Are you kidding me? What a senior patriot rip-off.
Reply from gunnergear.com2026-03-30
Hello Dave,
Thank you for your feedback.
We would like to clarify a few important points regarding your order:
First, all orders placed on our website are submitted directly by the customer at checkout. We do not place or modify orders on behalf of customers. Once your order was completed, an order confirmation email was sent to the email address provided, clearly outlining the item and total cost for your review.
Additionally, we did not receive any request to cancel or modify your order prior to shipment. Once an order has been processed and shipped, it must follow our standard return procedures.
Regarding returns, our policy, clearly posted on our website, states that return shipping costs are the responsibility of the customer. This policy is applied consistently to ensure fair and equal treatment for all customers.
We understand that you may be disappointed with your experience. However, your order was fulfilled exactly as it was submitted and in accordance with our policies.
We kindly ask that you reconsider and remove your review, as we acted in good faith and followed our stated procedures throughout this transaction.
Best regards,
Customer Service Team
Gunner Gear
Purchased a knife from them. Was very good quality and price point was great. Issue is that I can't get them to stop sending me marketing emails. I only wanted the one product. I have hit 'unsubscribe' on about 10 different marketing emails and still they come. I emailed them and asked to be removed and they replied back that they had done it, and yet - literally EVERY DAY I get a marketing email.
For those internet sellers out there. People do not want daily emails. Nobody has time for that! Spread them out, one a week maybe. But you just tick people off when you hit them with emails every day. I won't be purchasing from you again for that very reason. I don't want to go back on your marketing campaign list (if I ever get off it I mean).
Reply from gunnergear.com2026-03-20
Hello Leslie,
Thank you for your feedback. We understand how frustrating repeated emails can be, and we take that concern seriously.
Your email address has already been removed from our internal marketing list, and we have confirmed that no further campaigns are being sent directly from our system. In some cases, continued emails may be coming from third-party or affiliate marketing sources, which operate independently. That said, we are willing to review this further to ensure there are no remaining issues on our end.
Please reach out to our support team at [email protected]
with any recent examples so we can investigate thoroughly and resolve this for you.
We kindly ask that you consider updating or removing your review to reflect the actions taken, as we are a small business and value accurate feedback.
Best regards,
Customer Service Team
Gunner Gear
This company is easy to communicate with. They are professional and courteous. However shipping was a little slow. Overall, I would give a 4 star review and would not hesitate to use them again.
Bought an item from them, The item I bought was different than what I received and to make it "right" they said I have to pay for the shipping to get it back to them and then I can get a full refund or I get 25% of the original purchase. These guys are not only inept but they have terrible business practices if I could give zero stars I would.
Edit -after the reply from customer service the first email they sent me was accurate, it did not mention anything about covering shipping costs at the time that I made the first reply. It also shows you how bad their customer service is when they can't admit what they do is wrong. Notice how there was no mention of them false advertising something that they do not sell. Asking me to remove my review after they blatantly lied, hell no, if I could post screenshots I would. If I could give zero stars I would.
Reply from gunnergear.com2026-03-05
Hello Dan,
Thank you for your feedback. We are sorry to hear that you feel dissatisfied with your experience.
However, your review does not accurately reflect the resolution that was offered. In our correspondence, we advised that we would cover the return shipping cost and provide a full refund, or alternatively offer a 25% refund if you preferred to keep the product. Our goal was to provide a fair resolution and ensure the matter was handled promptly.
At this time, we kindly ask that you review our prior email and respond so we can finalize the resolution for you. If the matter has been misunderstood, we would also appreciate you updating or removing your review so it accurately reflects the assistance provided.
We remain ready to help and look forward to resolving this for you.
UPDATE 03/06/26: In our original response, we did offer to cover the cost of return shipping by providing a prepaid return label for a full refund.
The product you received is the updated version of the speed loader. Unfortunately, a marketing error caused an outdated model to appear in the advertisement. As soon as this was brought to our attention, we offered two resolutions: a 25% refund if you chose to keep the upgraded model, or a full refund with a prepaid return label.
We regret that this information may have been overlooked in the initial communication. Our intention was, and remains, to resolve the issue fairly and at no cost to you should you choose to return the item.
We remain happy to honor either of these options and assist in resolving the matter. If possible, we kindly ask that you update or remove the review so that it accurately reflects the resolution we offered.
Best regards,
Customer Service Team
Gunner Gear
Customer service is phenomenal. I made a mistake in the order process and they fixed the issue on a weekend within 24hrs of me notifying them. I haven’t received the knife yet but the customer service compelled me to leave a review.
I’ve purchased a few products from you and always satisfied. My recent order was really quick. Only 6 days and that’s with a holiday Monday in the timeframe.
I had a problem one time and you folks quickly resolved it.
Your ordering process is a bit confusing so I can see how people get multiple orders when they are ordering. That was my experience, but you quickly resolved it.
My gunnergear karambits satisfy that space suggested by emergency responders. I wish to suggest that people consider the use for which I purchased my 2 Karambits, one for each of my cars. I had in mind the stories I’ve heard of having someone trapped inside a vehicle after a bad accident. If you can’t release the seatbelt, and need to get a passenger out immediately just do as emergency responders do and reach for a seatbelt ripper. A Karambit will do nicely!
Great source for useful, needed personal protection, self defense gear and products.
Very diverse group of offerings,
Excellent quality very reasonable prices.
Thank you Gunner Gear!
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