This is a terrible company
This is a terrible company . I ordered a custom rug ( which i know is non returnable ) but it arrived so so dirty and smelling so terribly we could not have it in the house . I wrote to the company and they told me to take it to the dry cleaners. What !! A new rug and now i am having to pay to have it cleaned . It was also 8 inches smaller than what i ordered . I wrote repeatedly asking them to make the situation right which they refused to do . After telling me there was nothing they would do they ever responded again. We are not even able to sell this rug used because of the smell ! No one will buy it . DO NOT BUY FROM THIS COMPANY !!