Dress damaged, non existent customer service
I purchased a dress costing almost £200 for my daughter's prom. It arriving stuffed in a small cardboard box. On further inspection, the fabric of the dress had caught in the zip of the bag and was damaged and there were several large pulls in the tule fabric. Finally the underlayer which is clearly visible was badly creased. I have seen better quality dresses in a charity shop! Unable to contact customer service, commenced and received a refund, but they have deducted the return postage charge. I have asked that this is also refunded as it is their fault the dress was faulty and packed poorly.