Customer service terrible. They do not care once they have your money.
I place an order earphone in February and was told my order would be shipped after delays at the ports. The order never arrived and was never signed for. I was never kept up to date with my order and had to keep chasing the customer service team. I have emailed 14 times and half of these are asking for reply’s to previous emails. After the reply about delays I was told the reason no one was making contact was due to staff shortage. I was told 7 days ago they are going to ship my item. I emailed 3 days ago for an update and no reply, I have emailed today and do not hold much hope that I will get a reply. They are happy to take your money but not interested when you have a genuine issue and do not prioritise customer service. I rarely leave reviews on products and this is my first negative review, but the frustration I have felt with this 1 order was more than I can take. Such a shame as the headphones I ordered looked great but looks like I will be sticking with Shokz in the future.