We are Oladance, a group of enthusiasts who strive to create truly transformative wearable audio products. We have more than a decade of experience in the audio industry. As the first technicians on ANC, we aim to be pioneers in the audio industry.
Written by the business, not verified by us.Oladance (oladanceshop.com) has a 1.7 out of 5 rating on OK.one, based on 13 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 77% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 1 of them were added in the last 12 months. Last updated 2026-10-24.
Got the ows pros. Left one has stopped working completely Won’t even charge. What a waste of money. I believe that this is a common problem with them. Also reached out through their app but heard nothing back. Will never buy again from them. Shit.
This company is a scam. My Oladance OWS Pro earbuds stopped working before the warranty got expired. I contacted them and let them know about the issue. Initially they agreed on replacing them and asked me to return the earbuds first on my own cost. After I did, they started to change the deal. After many emails and excuses, they offered to fund me %50. Three, four, five months later, I didn’t receive a penny, and they stopped responding to my emails too. So I lost the earbuds plus the shipping fees that I paid for nothing. Never dealing with them again. Be more careful guys with Oladance company!
I really wanted to love the Oladance earbuds. They fit well and sounded great—at first. But just over a year in, one of the earbuds developed a visible crack and began having sound and connectivity issues, despite being used with extreme care and never dropped or damaged. I reached out to Oladance customer service, hoping for support, especially since I was only a few days past the warranty period. Unfortunately, they flatly refused to help—even though the issue is clearly a product quality concern and not wear-and-tear. For a premium-priced product, I expected better durability and much better customer service. Sadly, Oladance chose to hide behind a rigid warranty cutoff rather than stand behind their product. I won’t be purchasing from them again—and I’ll be sharing this experience across other platforms as well.
Left earpiece stopped working. Dead as a doornail.
I have two Oladance headsets, the sport and the pro. I had a problem with the Pro version and reached out to Oladance customer care. Although the problem was initially called human damage, they were very responsive over emails and when more information was provided to them, my request for a replacement charging case or repair was fulfilled to full satisfaction. I was pleasantly surprised by how they handled this. Needless to say their products are excellent, I have two of them and they both serve their distinct purposes. If I needed new bluetooth headsets int he future, this will be where I look first.
Shit company who doesn't fulfill there guarantees. Claims that my earphones who have never been able to connect to their own app has nothing to do with the quality of there earphones and is not a reason to claim a refund/repair/replacement. Shitty answers and don't have as intention to solve the issue but to only delay the process til consumer gives up, as other have pointed at. Product itself is nothing to brace about either. Nothing special about there over ears.
23 mails with the support later they failed to provide me with the right address for return of the faulty headphones. Support still answers few times a week and it feels like they intentionally try to delay the process as much as possible.
Headphones themselves work fine, unfortunately one ( left side ) failed under warranty. Company refused to cover cost in advance, via pre paid label, for return promising reimbursement upon receipt of the broken item. Unfortunately this proved to be untrue. STILL WAITING FOR SHIPPING COST REFUND ONE MONTH LATER. Do not trust this company to act correctly on the guarantee terms!!
The headboard not bad, but the propitiatory charge cable is a joke. Doesn't stay connected and if you miss place it your out if luck. Oladance doesn't have a replacement. So your left with a brick that you can't use.
I place an order earphone in February and was told my order would be shipped after delays at the ports. The order never arrived and was never signed for. I was never kept up to date with my order and had to keep chasing the customer service team. I have emailed 14 times and half of these are asking for reply’s to previous emails. After the reply about delays I was told the reason no one was making contact was due to staff shortage. I was told 7 days ago they are going to ship my item. I emailed 3 days ago for an update and no reply, I have emailed today and do not hold much hope that I will get a reply. They are happy to take your money but not interested when you have a genuine issue and do not prioritise customer service. I rarely leave reviews on products and this is my first negative review, but the frustration I have felt with this 1 order was more than I can take. Such a shame as the headphones I ordered looked great but looks like I will be sticking with Shokz in the future.
The products are great, reliable, well engineered using excellent materials. The software they provide for their products is also great and updated frequently. All together their sport headphones are one of the bests you can buy today. But once a problem occurs, they just cannot perform well. I ordered 2 headphones with 1 additional remote for each. 1 package arrived with 1 headphones, 2 days later the other package arrived with the other headphones plus one remote. I contacted them about the missing remote: -answer was it will be delivered in 4 days. -after 2 weeks I contacted them again and I was told they need another 3 weeks to ship. -5 weeks passed since my second complaint and still nothing. No product, no communication. What worries me is that the website shows the order complete since the headphones were shipped. There is no order number or a tracking number I can follow up to see what is going on with the missing item. Unfortunately 1 remote is useless on its own, to use it as indented to, you need 2 or more in a group to control the chat mode. So I payed for 2, received 1, and cannot use any, just wasted $100. They share information regularly about the shipped headphones but there is a big silence around the remotes. Update: customer service stopped responding. On Kickstarter, where they share updates about the shipped units, they also ignore every user who asks. Update2: after several emails to the customer support, it arrived with a massive delay. Looks like they forgot that they have to send it to me. Update3: unfortunately the function button stopped responding on my headphones. So now I have to return it. The problem is that in a case like this they want the customer to organize the return, and for individuals any items including batteries is on the prohibited item list and the battery is built in, you cannot remove it. Meaning, that you cannot return a faulty item, hence you cannot get your item under warranty replaced or fixed. If they organized the pickup, they would have insurance for items with battery and it would be a straightforward procedure. But the way they prefer, you basically don't have any warranty as you cannot return the items which is frustrating in this price range. Definitely a high risk company to buy from. Update4: They removed their application from Apple and Google store and without that the OWS Button is just a piece of plastic. An item which you payed for like 8 months ago. If you are hesitating whether to purchase Oladance headphones or no: they are great, excellent fit, excellent sound but in case you need assistance from their customer support it will decrease the experiance for sure. With the experience I have today: I would rather go with an Openrock X: better customer support, excellent quality and a tiny bit better sound in the mid range. Or a Soundcore AeroFit Pro if you need the neckband. Oladance made a magical start with their OWS 1, bringing the most innovative device which immediately was positioned to the top of the premium range by users and reviewers. Few years later, without further innovation and improvement they let their customer service pull them back to the mediocre manufacturers.
Just bought a pair from Amazon and so glad I bought them. Great sound love how they fit around the ear and so comfortable. The sound is amazing, and love the fact they just sit on top of the ear. Highly recommend. As I wear glasses I got the OWS and the don’t interfere with the glasses and you eventually get used to putting them on. Can’t recommend enough
Don’t believe the 90 day back guarantee. They are also massive liars. They won’t give you your refund and then when you contact your card people, they will tell you they WILL ONLY GIVE YOU THE REFUND if you CLOSE THE CLAIM! However, keep in mind that if you close the claim, then there isn’t actually a guarantee that they will actually give you a refund. And if they tell you that the dispute won’t let you get the refund that’s total BS! Better yet, never buy from this place. The earbuds are not even worth the $200. I’m convinced they must have had to pay off people and magazine article people saying they are one of the best products.
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