Outstanding Service & Quality
Outstanding Service & Quality – Ask for Simon Stephens! When I first reached out to Half Price Packaging, I was just exploring my options. My product — custom photo magnets — doesn’t leave me a huge margin to work with, so I wasn’t sure if custom packaging would even be feasible. From the very beginning, Simon Stephens, my account manager, went above and beyond to help me find affordable solutions that worked for my business. Simon was incredibly patient, thoughtful, and thorough. He took the time to understand my needs, helped negotiate pricing that made sense, and guided me through the design process with care. I had created my initial design on Pacdora, and his team worked with me — through many rounds of back-and-forth — to make critical millimeter-level adjustments. My packaging needed to fit my magnets and be able to nest two boxes into a USPS small priority box. That was no small task, but Simon worked diligently to make it happen. Even after the first sample came in slightly off, Simon took responsibility and quickly made it right before full production. That kind of attention to detail and accountability is rare. I waited a week after receiving my full order of 5,000 boxes before writing this review, and I’m thrilled to report that every single one met my standards. I inspected them thoroughly — the quality is excellent, the printing is sharp and vivid, and the boxes have genuinely elevated my product presentation. I’ve already received compliments from customers and fellow vendors alike. I can honestly say I wouldn’t have gone forward with custom packaging if it weren’t for Simon’s support. If you're considering Half Price Packaging, do yourself a favor: ask for Simon Stephens. The service, quality, and professionalism exceeded all my expectations. I’m looking forward to continuing our business relationship in the future.