Do Not do business with this company - You'll have regerts.
I just wanted a new battery. Oh boy. Regerts. Original review date 09/08/2025 - First - They would not allow me to utilize a coupon that they had sent me to sign up for their emails - which was the point of conducting business with them in the first place. Their stock is awful - everything is out of stock and it was extremely frustrating to find items that I actually could buy going through hundreds of things i could not. By the time I did after looking at the fees, shipping, and their website not allowing me to use the coupon - i just submitted the order anyhow because I was tired. After 10 days I hopped online to check the status of the delivery and it stated it was 'out for delivery.' I had been home all day - it was a Friday - There were no attempted deliveries at all. I contacted Vaporfi via their online system asking them for help. Monday I checked the status again - it had not changed. I had not received any assistance from Vaporfi and I wrote them again. After the second message they responded telling me to wait 10 business days as per their quote. I had another response shortly there after telling me to check my spam folder. By then I had sent another message stating that I may dispute the transaction and file a complaint due to the many red flags and lack of assistance. Since I had received two replies that I had not read before send8ing that - I then responded to their 10 day quote stating that it's been over the time period - shipping hasn't moved it days and if I did not receive the product by tomorrow I'd like a refund. I then received a reply from my second message stating that since I was disputing the transaction they were cancelling my transaction and would not refund me until the shipment was back in their hands. Completely out of spite. Their quote in shipping was 3-7 days. Their online FAQ states to contact them after 10 if the product had not been delivered. At this point I started reading into more reviews only to find out I was not the only one with such issues. Such bad reviews. Everywhere. Their emails were all going to my spam folder automatically - which usually doesn't happen if they were not spam. Awful service. Awful selection. Awful webpage. I have nothing good to say about any of it. I was charged crazy taxes and fees - very high shipping - and everything was coming from within the United States so there was no good reason for this. Other companies like Vaporfi do not charge such fees. I made a mistake conducting business with these people. I made a mistake in asking for assistance from these people. I will be filing a complaint with the BBB and Department of consumer affairs in my state. I'm unsure if they are even supposed to be selling and/or shipping the products that they do. I think the whole company is shady and possible scammers, but that is my opinion at this junction.