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VaporFi (vaporfi.com) has a 2.6 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 51% of reviews are 1 star, a relatively high share; The business has replied to 1% of negative reviews; 22 of them were added in the last 12 months. Last updated 2026-09-03.
Horrible. Iv tried many times ordering and reporting but they still dont fix their problems with how they communicate with customers orders. Glitches and when they say shipped, its not actually shipped. Iv found a better more reliable company online store.
I bought what I was told was a genuine Smok Nord 5 on their site, but it broke on it's own after 8 & 1/2 months of use. I don't think that a genuine Smok Nord 5 pen would break after 8 months of use. I think they are selling knock offs and that need to be stopped!
I have never in 63 years had such an awful experience as a first time customer. They claimed they shipped but could not provide a valid tracking number from any shipping company, and then when I questioned that, they arbitrarily canceled an order they said they already shipped and would refund my money when they confirmed they have their package back, which could be weeks. Going to have to contact my bank I guess.
They provide a tracking number saying shipped with boxcheck. Tracking says not a good tracking number. Customer service is a robot replying. I waited and sent third email after their website said out for delivery. Wasted two days of not leaving since signature required. Then they sent another tracking stating delivery attempt, not home which was a lie. Sent another email stating if not received that day would dispute charges. I got a reply stating would recall the box, refund my payment and block me from ordering again. Still no refund . Tracking still shows not delivered . Terrible customer service experience. Never use again.
Don’t order from them, they don’t let you know when your order is going to arrive and keep your order with just 2 attempts, no refund no way to contact them. I have a ring doorbell and tried to talk to the delivery person and she just ignored me.
Shipping is a nightmare! The logistics partner they use does not use standard practices when giving shipping updates via the tracking number. So, no idea when a regulated shipped item needing signature will be delivered. Customer service is anything but customer oriented when asking for help with getting the information about the expected delivery date from the carrier. When pressed, they sent a link to the tracking information that lists nothing but carrier exception and no information that can be translated to anything other than an active hostage situation with a package that may or may not be delivered anytime between now and the end of the world. Stuck in shipping status for 11 days now.
It's been a month since I placed my order. Two weeks ago I received a ridiculous response from their so-called customer service which essentially told me to be patient, my order is in transit. At this point, I think I've waited long enough. Avoid this business like the plague.
I have been a VaporFi monthly subscription customer for 14.5 yrs. Never had an issue until late 2025. Since then the company customer service has severely deteriorated. They have 1 (one) C.S. rep for the whole company. Traci in Columbia, SC, is as helpful as a screen door on a submarine. My subscription has not been honored, deliveries severely delayed or NEVER received. Her response is "the company jargon." Done and DONE!
I read reviews after ordering online and instantly regretted ordering. I ordered Saturday afternoon so my order wasnt processed till Monday morning, Thursday morning I checked the tracker and said I missed delivery, luckily I called and found out the place that transported it was only a mile away from my house and was able to pick it up right away. About 3 days from order to delivery to Wisconsin, I'm happy with the process
If I could write 5 starts below i would. Its been two weeks since I placed an order and shipment hasn't moved at all. Definitely contacted my card company for refund
Their customer service does not get back to you. It has been 2 1/2 weeks and I have yet to see my order or any updates on it. When you try to go to boxcheck which is who they ship through it gives you an error message so you don’t even know where your package is at or when to expect it.
Don’t order from this company. Took them over a week just to ship my single item order. Then another 10 days in shipping. I placed my order on the 8th of this month it is now the 21st and I still don’t have my item. Tracking is terrible it doesn’t give a delivery date estimate but yet requires a signature. Tried calling customer service and not only were they zero help with this but the lady I spoke to was very rude. Not only would she cut me off mid sentence and talk over me but also her tone was that of which it felt like she was talking down to me like I was a child. Very rude. This is my first time ordering from VaporFi and it will also be my last.
I placed an online order and after receiving a delivered email, there was no delivery. I placed an inquiry through their customer service stating I had not received and it went unanswered. I then called and was told they would get me the proof of delivery photo. This never happened and now everytime I call it says they are closed so I am pretty sure they have blocked my number. Very bad business.
I ordered 2 bundles that were to include 2 packs of coils each, for a total of 4. When I received the order there were only 2 packs. I contacted customer service, which they quickly replied that I needed to send them a picture of the contents and they would get it corrected. I promptly sent them the picture and didn't hear anything else. I sent them a followup email about 2 weeks later with no reply. Terrible quality control and customer service.
Ordered 14 days ago and still haven’t received my order. Tracking said it was “Out for delivery” 4 days ago and I still haven’t received anything. I emailed customer service on day ten when I didn’t receive it, since the site said it comes within 10 business days, asking for a refund and still haven’t received a response. I just went to the website again to see if maybe there was a better way to get a hold of customer service, and the website states “To our valued VaporFi customers. VaporFi is no longer taking orders. All of your existing orders are in transit and will be delivered as scheduled.” Then it gives a generic tracking website that doesn’t say much of anything about where my order is. Wish I read reviews before spending $80.
If I could rate NEGATIVE stars I would. Poor customer service, delay in shipping, no shipping updates for 7 days, over the 10 day shipping promise on the site. When I spoke to someone she was rude and dismissive claiming none of my 4 requests through the website were received although I have request recieved confirmation emails. Everyone else was to blame no attempt to rectify anything, poor excuse for a company. Do not waste your time order elsewhere. I am confused how am I supposed to ensure I am home to sign for a package with no delivery date.
If u live in a state they don’t ship to they will charge you without sending your order no refund
Terrible shipping through a mysterious company, when I try to track my package online they can't even tell me the company name or where my package MIGHT be located. It's either boxcheck or wansomething but there's no way of knowing since they insist upon operating like a shifty scam site. Package never received - untraceable. DO NOT BUY FROM THEM THEY ARE THIEVES
Don’t trust them. They will not deliver your products and will not respond to your emails. SCAM
Scammed me with defective hardware. Refused to take it back since it was shipped in a box and opened. Offered to ship it somewhere to decide whether it is defective but I have to pay for it and wait around 20 more days to determine if the product was defective. Bought the scar 18 don't buy their hardware as they're defective and they'll refuse returns.
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