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Is VaporFi legit?
VaporFi (vaporfi.com) has a 2.6 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 51% of reviews are 1 star, a relatively high share; The business has replied to 1% of negative reviews; 22 of them were added in the last 12 months. Last updated 2026-09-03.
Vaporfi.com and Boxcheck, the unheard of company they use to ship have ZERO customer service abilities! 16 days after placing an order i received no communication about my order at all. I check the website for a delivery date since someone 21 yrs or older must sign for the package. The website gives no info only says "arrived at carrier" 6days prior. Customer service tells me its out for delivery that day. No package arrived. 3 days later i contact customer service who tells me the delivery company "has made several attempts to deliver with no success so the package is being shipped back!!! AT NO TIME DID ANYONE PROVIDE A DELIVERY DATE! How do they think their customers know when they need to be home to sign. I work full time and go to school full time, I cant just sit at home for 3 weeks just in case they delivery!! I dont understand why they cant prove a delivery date. It feels like they simply dont care about their customers once the charge is processed on your credit card, your on your own!! POS!
Do Not do business with this company - You'll have regerts.
I just wanted a new battery. Oh boy. Regerts.
Original review date 09/08/2025 -
First - They would not allow me to utilize a coupon that they had sent me to sign up for their emails - which was the point of conducting business with them in the first place.
Their stock is awful - everything is out of stock and it was extremely frustrating to find items that I actually could buy going through hundreds of things i could not. By the time I did after looking at the fees, shipping, and their website not allowing me to use the coupon - i just submitted the order anyhow because I was tired.
After 10 days I hopped online to check the status of the delivery and it stated it was 'out for delivery.' I had been home all day - it was a Friday - There were no attempted deliveries at all.
I contacted Vaporfi via their online system asking them for help. Monday I checked the status again - it had not changed. I had not received any assistance from Vaporfi and I wrote them again. After the second message they responded telling me to wait 10 business days as per their quote. I had another response shortly there after telling me to check my spam folder. By then I had sent another message stating that I may dispute the transaction and file a complaint due to the many red flags and lack of assistance.
Since I had received two replies that I had not read before send8ing that - I then responded to their 10 day quote stating that it's been over the time period - shipping hasn't moved it days and if I did not receive the product by tomorrow I'd like a refund.
I then received a reply from my second message stating that since I was disputing the transaction they were cancelling my transaction and would not refund me until the shipment was back in their hands. Completely out of spite.
Their quote in shipping was 3-7 days. Their online FAQ states to contact them after 10 if the product had not been delivered.
At this point I started reading into more reviews only to find out I was not the only one with such issues. Such bad reviews. Everywhere.
Their emails were all going to my spam folder automatically - which usually doesn't happen if they were not spam.
Awful service. Awful selection. Awful webpage. I have nothing good to say about any of it. I was charged crazy taxes and fees - very high shipping - and everything was coming from within the United States so there was no good reason for this. Other companies like Vaporfi do not charge such fees.
I made a mistake conducting business with these people. I made a mistake in asking for assistance from these people. I will be filing a complaint with the BBB and Department of consumer affairs in my state.
I'm unsure if they are even supposed to be selling and/or shipping the products that they do. I think the whole company is shady and possible scammers, but that is my opinion at this junction.
Tried to cancel, no response, bad customer service
Day 10, Placed my order on 8/23 and then on 8/24 I sent in a request for customer service email response to cancel my order and refund my money. I sent in another request again on 8/8 and out in for a call response, nothing. I sent yet another email this morning hoping for a response. Nothing from them, and my money is pending in my account. Also, no updates on my now unwanted order
Would give zero stars if that was an option. Been a loyal customer for 6+ years. Been going downhill for quite some time. Shipping is an absolute joke! You never get an update when it ships so no idea what day to be home. Oh and btw vaporfi the delivery people yeah usually if I’m not here forge a signature bc it was about 8 months where i didn’t sign for any of my packages so that signature fee is bogus.
Any who, placed a order early August. It’s August 25 and it still hasn’t shipped bc you were waiting on one item? Bruh reach out cancel the backordered item and send everything else what’s the hold up? lol incompetence at its finest
I’m also wondering why vapor fi doesn’t use usps? Ive now purchased mods,kits, batteries, juices etc from a different USA company and it goes through usps with no problem and they send shipping notices and leave it in your mailbox. Shocker. (Eight vape people-it has everything in stock all the time)
Honestly I bought from them before no problem especially they were Direct Vapor before. I placed an order on the first week of August a starter kit that would come with the vape and juice. I paid a lot for shipping. It took forever to come to me. It wasn't updating on the tracking info or anything and upon opening it. I received the vape itself but not the juice that was supposed to be included and I paid for. I was deeply disappointed and I couldn't even use it because they didn't put the juice in. Like really? It shows that it was in stock. I don't think I'll be purchasing from them again. Oh and the products came from China which is a bit odd. Never again 0/10 stars
Man oh man i think vaporfi outdid it since my last review. Placed a order a few days ago since then they have updated their layout of a webpage and you can’t send them a email at all bc it says error when there’s no error, your order that’s showing in email confirmation and on your credit card isn’t showing on your actual order page…so frustrating. Been a customer for 8 years and i think this is the last time I’m going to put myself through this hogwash. Terrible. If you can’t run a business maybe you shouldn’t try to? Kinda shady that i can’t find my order on your page in my account. I can’t reach out to you to ask.. Wednesday is my deadline or i reverse the charge with my credit card company and you can deal with amex…and they can look into what’s going on for me. Too much work for me as a consumer. Sad that this company is taking a downward spiral. 🌪️
Super Shady, have an order being processed for a vape they don't have in stock. Been 5 days, no way to cancel. No real help. They plan to charge $15 flat rate shipping for my $10 vape purchase. Bought from the manufacturer minutes ago for total cost of 5 dollars less. Trust the negative reviews. -
- Update,
Been 18 days, took almost a week for the order to become "in transit", has been in this state for the past 13 days. This site is clearly a fraud, I've disputed the charges with my bank, instant refund.
Absolutely horrible customer service. Completely unwilling to communicate even an approximate delivery date or tell me the specific name of the shipping service so I could figure it out myself. I'd rather pay more money elsewhere.
This company's logistics and customer service are terrible. My order showed that they tried to deliver but nobody ever tried to deliver anything. I called their customer service and they basically gave me a number to their shipping company and told me I had to figure it out. After talking to a few different people I got them to actually deliver my order which was correct. They definitely won't have a repeat customer out of me after that.
First time ordered and it definitely will be the last, it's has been over two weeks since I ordered and still have not receive any information regarding the shipment but still get charge $95 I wish I didn't use the debit card to ordered.
Believe the negative reviews. I wish I would have seen them prior to placing an order. April 10th I placed my purchase, it's now April 20th and my order hasn't moved once. When I try to click on the tracking for the carrier, the only thing that comes up is a signup page for business's. It's super sketchy. I'm going to give it one more week, and if the order doesn't arrive or even move by then, I'm going to have to contact my credit card company. Super disappointing, cause I could have just ordered from the same company I always order from, but I went with Vaporfi cause they were SLIGHTLY cheaper. I would have rather paid the extra $10 and got my order within 5-8 business days or sooner.
Never got my order and when I called for a follow up on them tracking it down, I was told proof was sent NOT. And she told me she would just refund me. Do not order from VaporFi. They are not what they used to be.
I ordered coils from them on Feb 19, 2025 shipping said 5 to 8 business days. It's now March 7 2025 no coils. When I tracked it it shows no movement since Feb 24. I have now sent two emails no response so I guess I will have to report to credit card company as a non delivery scam.
I ordered from them a week ago because they had good prices. Tracked it all the way up to today which I got a tracking say they returned exception . Come to find out that the shipper they ship with doesn't actually go wherever they tell them they need to go they just go wherever the hell they feel like. Never eve attempted to deliver! So therefore I took a day off at $200 and sit at home waiting on a delivery and nothing to be found and when I called them they tell me there's nothing they can do. The worst business model I have ever seen in my life.
Worst customer service.. I paid for 3-8 day delivery day didn't receive... Could t get a response on who the carrier even was.. day 10 still haven't received it.. still don't know who has it..
I recently ordered two separate Novo3 vape kits from VaporFi, and unfortunately, I’ve had a disappointing experience. The first kit had issues from the start; it barely worked and required multiple pulls to get a hit before it completely died after just a week. The second kit had similar problems, though not as severe.
I reached out to their customer service for assistance, but I haven’t received a response. I’ve purchased vape juice and other products from them in the past without issues, but after this experience with their vapes and lack of customer support, I can’t trust them. I feel like I wasted my money, and it’s frustrating to have no support from the company.
I made the mistake of believing the few positive reviews, not realizing that they were probably written by employees. My experience thus far is in line with most of the reports on Reddit and elsewhere online. I ordered on December 19th, and still have not received anything. The tracking is a joke - it doesn't provide a shipping company or contact information, and shows the order bouncing back and forth from Missouri to the Dallas area - where it gets scanned in at a different suburb daily. "Customer service" provides no useful information, just excuses - if they respond at all. Read all the reviews you can before trusting them with your hard-earned money.
I ordered a Smok Nord 4 and they sent e a Nord 5 instead, their customer service sucks. Have ben emailing the for over a week and a half and no response. They say they will reply next day....BS!!! I just want to exchange for the correct vape or get a refund. I would NOT order from them again I also would NEVER recommend this company they are a scam!!!
Terrible company!! DO NOT USE THEM! they don't provide tracking updates. Their shipping takes forever. They make one attempt to deliver and if you're not there, they deem it as delivered. Their customer service email is not associated to the name of company, it's just a bunch of letters... Place is a mess, their email person is so rude and defensive. DO NOT use them. You will regret. This has been a headache... I just want a refund. I told them if they just did the right thing I wouldn't review them poorly... they chose to be stubborn. I have also contacted BBB, this company should be Out of business asap.
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