I signed up for Dazzling Cleaning to make life easier - not harder
I signed up for Dazzling Cleaning to have my home cleaned at minimum once/month starting in March 2024. After my initial cleaning on 3/21 I put in a request for 4/18. The request sat open for weeks, with no communication until 4/14 that said if I was flexible for another day they would find a cleaner. I put in alternate days & a cleaner accepted my appointment for 4/20 at 8:30a only to say they were unavailable. A second cleaner then accepted the same 4/20 appointment. On 4/20, the cleaner canceled the appointment an hour after they should’ve arrived. I am paying a membership for this service at $49/month so I attempted to reschedule, again & requested an appointment for 4/23 at 1p. The exact same scenario happened. A cleaner accepted it then became “unavailable” & the second cleaner that confirmed cancelled after already being late. I am paying monthly for a service I am not receiving. I have requested for my service to be canceled as my house is not being cleaned & requests are sitting open for weeks & the company wants me to pay $150+ to cancel, which is still paying for service I’m not receiving. They believe offering me a one time $20 off (even though I’m paying more) is sufficient enough. They have also skipped my next two appointments, without my consent or asking if I wanted to, in May & June but are still expecting me to pay the membership fees.