POOR QUALITY-I did want to give credit to the young…
I did want to give credit to the young lady that was at the window. This was an experience I had on June 30 at about 8:45 AM at the Mooresville location on 152. The employee was smiling and kind even though when I came through the drive-through the second time she did not get my order correct but she apologized that and the milk that I got was the best thing that I have to say about this unfortunate experience that I had 60 Dunkin’ Donuts has been in my life since I was a child I went through and ordered two sausage, egg and cheese biscuits and a dozen donuts because I had a doctors appointment and I like to take them donuts THE experience I had when I opened up the paper to look at the sausage egg and cheese biscuit was it the presentation was very nice. Perfect circles for the biscuits. Perfect circle of sausage perfect circle of egg even though truth be told it’s probably not real legs, but I noticed number one that it was lukewarm the second thing I noticed when I bit into the bread was that it was very dry and it had the consistency of a dry English muffin. It was more like a dry English muffin than it was a biscuit. Also, I noticed in the background that the bread had a bitterness to it. I managed to choke down the first biscuit and I never do this, but I went back through the line so that I could get a Boston cream doughnut with chocolate on it that I’ve always been able to count on when I pulled up I said to the young lady, would you please throw this other biscuit away? This is probably the worst sausage, sausage, egg, and cheese biscuit that I’ve ever had and I said if you do that for me, I’d appreciate it very much because I just wanna get it out of my car so that I don’t have a nightmare tonight about it and she laughed. I was very cordial too. The other band part of the experience was that even the bread the dough on the Boston cream doughnut it had that bitterness like the biscuit had and I don’t expect the dough or the biscuit to be sweet, but it had that same bitterness in the dough of the Boston cream doughnut, even though there was chocolate on it needless to say your quality of your products needs to be improved. I would never take a family member or myself back to Dunkin’ Donuts I never complain. I’ve never done anything like this and left a review, but Dunkin’ Donuts has been a part of my life for 60 years. I can honestly say that Dunkin’ Donuts would be the last place on earth that I’d want to eat thank you.