Igor was wonderful!
I would give Igor the rep who helped me 5 stars for his service. He was very helpful and conscientious and followed through, but the other people who were supposed to email and do their part dropped the ball. I was told that they were very busy and had fallen behind with deliveries. I love my bed. The drawers are smaller than I expected, but otherwise, lovely. The walnut was slightly darker than I expected as well. All in all very satisfied.