Absolute nightmare if you need return an item.
Absolute nightmare of a company to return products to. I ordered the Vivian blonde "14" medium cap. I followed the measurements from the website for length and cap size, however, the cap size was ridiculously oversized and wouldn't even fit on my head even with a wig grip on, the piano strap kept falling off and wasn't any uses,and no amount of tightening worked. The combs that are attached to the wig are of poor quality, and don't assist in anyway. The length of the wig was ment to be "14" it was like 18-22, way too long and looked very unnatural on me. As soon as I got the wig and tried it on to assess if it fitted, it was obvious that the cap was too big and the length and quality of the wig were poor. I immediately email and submitted that I wanted to return and get a refund. Customer service agreed, and I followed the procures to return the wig. This is where the nightmare began. First they gave me the wrong shipping company, then the next shipment company had no clue how to send it back, this delayed things a few weeks, after FedEx scanned the return, they said there is a problem we can't send the package which ment the parcel was in limbo. I had to write an email to fed ex, because they never answer there phone. With conversation currency rates, I was short changed with the refund. This was a stressful and expensive lesson, to learn.